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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shayla Wood

September 19, 2026

5  out of  5
rating by Shayla Wood
"Kathy was so kind and helpful! I will be recommending the Bakala office to all of my friends and neighbors."
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Carlton Sessoms

September 18, 2026

5  out of  5
rating by Carlton Sessoms
"I wasn't sure what the phone meeting with State Farm was about, but I'm glad I made the time for it. Gray was both professional and personable. He went over areas of my policy that needed tweaking, and now I have coverage that best protects myself and my family!"
We responded:
"Carlton,

Thank you so much for taking the time to share your experience! I'm thrilled to hear that your phone meeting was helpful and that you now have coverage that best protects you and your family. It's wonderful to know that Gray was able to assist you in such a professional and personable manner. If you have any more questions or need further assistance, feel free to reach out anytime.

- Melanie"
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Rob N

September 18, 2026

5  out of  5
rating by Rob N
"Kat was awesome and so helpful.
Thank you."
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Cindy Theis

September 17, 2026

5  out of  5
rating by Cindy Theis
"Excellent fast and courteous service received by Makenzi replacing and adding new vehicle for me on our existing policy. I’m not technology savvy and was having difficulties doing it myself and received immediate help and temporary new ID card were immediately sent to me. She was friendly, efficient, and very helpful. Highly recommend State Farm"
We responded:
"Cindy, thank you so much for your kind words! I’m thrilled to hear you had a positive experience and found our team friendly and helpful. We truly appreciate your recommendation! - Melanie"
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A Geno

September 16, 2026

5  out of  5
rating by A Geno
"9-15-2026 Makenzi just helped me via email regarding the State Farm dividends email I had received. She explained it was not a SCAM and how to submit my information for that dividend. Thanks State Farm, Shelton - you're the Best.

9-10-2026 Just spoke with KAT regarding my bills. She was thorough and complete and able to explain what the two bills were for. She was a great listener, informative, and easy to talk to. Like a good neighbor- KAT at State Farm was there for ME. Thank you.

8-31-2026 I spoke with GRAY to update my homeowners, and two car insurances and then added Cyber Identity Restoration and Fraud Loss Coverage, Service Lines (water, sewer, gas, etc.), Personal Injury Protection, and liability. He is very informative and helpful during this policy intervention and personal information review. I feel like State Farm has got me covered. CALL and ask to speak to GRAY you will be happy you did.

EARLIER REVIEW:
Nicole was informative and a great listener as well as a helpful. I'm a Senior and tend to get off track. She explained what I needed to do and I love her interactions. I've been with State Farm over 30 years. Get a quote today."
We responded:
"Thank you so much for sharing this with us! We're so happy to hear that Nicole listened to you and was helpful. My team and I are always here to help! We're so grateful that your part of our State Farm family and for your continued trust in us all this time! If you need anything at all, please give us a call! - Melanie"
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D Meyers

September 16, 2026

5  out of  5
rating by D Meyers
"Makenzie Hedland was just wonderful in helping me out. She was patient with me to the extreme, making sure to resolve all my issues. I give her a 5 star rating."
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Mila K.

September 14, 2026

5  out of  5
rating by Mila K.
"I highly recommend my insurance agent Kathy Bader! They have been incredibly helpful, professional, and responsive throughout the entire process. They helped me find and set up car insurance for both of my vehicles, as well as home insurance, and they are currently assisting me with my life insurance.

What I appreciate most is how easy they make everything. They take the time to explain my options, answer all my questions, and make sure I understand the coverage before making any decisions. I never feel pressured, and I truly feel like they have my best interests in mind.

Having someone I can trust to help with multiple types of insurance gives me great peace of mind. I’m very happy with the service I’ve received and would definitely recommend them to anyone looking for a knowledgeable, trustworthy, and dependable insurance agent!"
We responded:
"Mila,

Thank you so much for sharing your wonderful experience! It's fantastic to hear how helpful, professional, and responsive the service has been for your car, home, and life insurance needs. It's important to us that you feel informed and comfortable with your coverage decisions, and we're thrilled to know that you feel supported and understood. Your trust and satisfaction mean the world to us, and we're grateful for your recommendation. If there's anything else we can assist you with, please don't hesitate to reach out.

- Melanie"
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Melanie Berman

September 14, 2026

5  out of  5
rating by Melanie Berman
"Kathy Bader carefully walked me through every step of picking the right coverage for me as I was moving across country to Washington State. Excellent service -highly recommended!"
We responded:
"Melanie,

Thank you so much for sharing your experience! It's wonderful to hear that you received excellent service while selecting the right coverage for your move to Washington State. We truly appreciate your recommendation and are thrilled to have been able to assist you. If you ever need anything else, don't hesitate to reach out.

- Melanie"
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Sheree Rasler

September 4, 2026

5  out of  5
rating by Sheree Rasler
"Kathy is so personable"
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Geo Hill

September 2, 2026

5  out of  5
rating by Geo Hill
"great response quick and friendly . THANKS FOR HELPING"
We responded:
"Geo, thank you so much for taking the time to leave a positive review! We appreciate you and your support. - Melanie "
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Kathy Suydam

September 1, 2026

5  out of  5
rating by Kathy Suydam
"Agent Kathy Bader was most helpful. She gave very thorough information; I appreciated her help - and cheery attitude."
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Ryan Reeves

August 28, 2026

5  out of  5
rating by Ryan Reeves
"Thank you Kathy for helping me understand how my umbrella policy works!"
We responded:
"Thank you Ryan! We are so glad to be able to help you!"
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Debra Chesterman

August 27, 2026

5  out of  5
rating by Debra Chesterman
"Always great customer service! Kay is amazing and always go the extra mile for clients."
We responded:
"Thank you Debra!"
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Tim V

August 27, 2026

5  out of  5
rating by Tim V
"They have the answers to complete coverage.
Very easy to work with."
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Anne Hanlon-Meyer

August 21, 2026

5  out of  5
rating by Anne Hanlon-Meyer
"I used this company for many years and actually received a call from them with a much discounted rate! Who does that?! Much respect and gratitude for this agency."
We responded:
"Anne,

Thank you so much for your kind words and for being a loyal customer over the years! It's wonderful to hear that you had a positive experience with our office. We truly appreciate your respect and gratitude. If there's anything else we can do for you, please don't hesitate to reach out.

- Melanie"
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Oakleymae Mae

August 20, 2026

5  out of  5
rating by Oakleymae Mae
"Super nice and helpful. I really appreciate everything. I love you too. Get better auto insurance. She made it very easy and Stress-free thank you I would definitely use this company again"
We responded:
"Oakleymae Mae,

Thank you so much for your kind words! It's wonderful to hear that you found the experience with your auto insurance easy and stress-free. We truly appreciate your support and are thrilled to know you would choose our office again. If you ever need anything else, we're here to help!

- Melanie"
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lexxie martens

August 18, 2026

5  out of  5
rating by lexxie martens
"Had the pleasure of working with Lola and Nicole! Both were very knowledgeable and made creating and updating my policy super easy!"
We responded:
"Lexxie, thank you for the kind review! We’re glad Lola and Nicole made creating and updating your policy easy. We appreciate you sharing your experience! - Melanie "
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Daniel Masegian

August 13, 2026

5  out of  5
rating by Daniel Masegian
"Kathy very professional and helpful getting good insurance house and vehicle"
We responded:
"Daniel, thank you for the kind review! We’re glad Kathy was professional and helpful with your home and auto insurance needs. We appreciate you sharing your experience! - Melanie "
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Laurie Bremer

August 12, 2026

5  out of  5
rating by Laurie Bremer
"McKenzie did a great job answering my questions, agreed that it would be better for me to send the document showing what I requested for my mortgage company, reviewed it and emailed me back within 20 minutes from the phone call to the end of the question. I really appreciate her and State farm."
We responded:
"Laurie - I agree. Cassie is a gem! Thank you for choosing us to help insure your business."
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Henry

August 11, 2026

5  out of  5
rating by Henry
"It's never fun when a rock goes almost thru your windshield, but Makenzi made the insurance part of it painless. She was sympathetic to the situation, had answers to all my questions and even set up my appointment at the glass place. She exceeded all my expectations. And this is one of the reasons I've been with State Farm since 1975."
We responded:
"Henry, thank you for sharing your experience and for being with State Farm for so many years! We’re glad Makenzi was helpful, answered your questions, and assisted you throughout the process. We appreciate your kind words! - Melanie"
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Peter M Dubinin

August 10, 2026

5  out of  5
rating by Peter M Dubinin
"Kathy Bader walked me through my annual homeowner's policy review. She brought to my attention a number of issues I had not thoroughly considered, which if left unaddressed could potentially cost me thousands down the road. I responded to the end of our conversation with a big sigh of relief and satisfaction. Thanks Kathy. Thanks State Farm."
We responded:
"Peter - this is so great to hear. We are happy to have you back! "
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Duncan Brown

July 31, 2026

5  out of  5
rating by Duncan Brown
"I don't often think about my insurance, which means two things to me: I feel securely covered and I'm not paying outside my means for such coverage. It's always a pleasant experience talking to Gray, as well."
We responded:
"Thank you, Duncan! We're glad you've had such a positive experience, and we appreciate your kind words about Gray. Thanks for choosing our office! - Melanie"
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Maredith Michael

July 31, 2026

5  out of  5
rating by Maredith Michael
"Kathy and everyone else are amazing people."
We responded:
"Thank you, Maredith! We truly appreciate your kind words about Kathy and the team. Thanks for choosing our office! - Melanie"
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Leon Torres

July 31, 2026

5  out of  5
rating by Leon Torres
"Kathy Bader is simply amazing. It was a no brainer to go with State Farm after talking with her."
We responded:
"Thank you, Leon! We're so glad Kathy made such a great impression and helped make your decision an easy one. We appreciate your kind words and welcome to our State Farm family! - Melanie"
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Heidi Stanley

July 30, 2026

5  out of  5
rating by Heidi Stanley
"I was in an accident in a parking lot today. It wasn’t that bad but the thing that made it not that bad was the fact that I knew I had Kim LaGra as my insurance agent. I knew that I could grab my phone and call her and she would make sure that I was OK. And when I did call her, the first thing she asked is if I was OK. She wasn’t concerned about my car or anything else. She wanted to make sure that “I” was OK first. Then she walked me through the claims process in her office. She took the time to make sure that I wasn’t just physically, but that I was also emotionally OK too; because accidents can be scary whether we’re feeling physical ailments or not. The people in her office recognize that, and their first concern is for your wellbeing. So although I was in an accident today, I am completely at ease and I feel protected not just because I have insurance but because there’s amazing people who work behind the scenes with State Farm insurance."
We responded:
"Thank you so much, Heidi. We're grateful you took the time to share your experience, and we're so glad Kim was there for you when you needed her most. We hope you're doing well, and we'll always be here if you need us. - Melanie"