State Farm® Insurance Agent Melanie Bakala
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Joyce Nelson
June 4, 2026
5
out of
5
rating by Joyce Nelson
"Makenzi Hedland at State Farm in Shelton was quick to help me with my problem."
Carla Martinez
June 2, 2026
5
out of
5
rating by Carla Martinez
"McKenzie was awesome! She was informative, answered all of my questions in a timely manner, and made the entire experience easy and stress-free. I truly appreciated her knowledge, professionalism, and willingness to help. She will definitely be my go-to person from now on. Thank you, McKenzie, for the excellent service!"
We responded:
"Carla, thank you for the fantastic review! We're delighted to hear that McKenzie provided such a positive experience. Her knowledge, professionalism, and dedication to helping our customers are qualities we truly value, and we're glad she was able to make the process easy for you. We'll be sure to share your kind words with her. Thank you for your trust and support and we look forward to being here whenever you need us! - Melanie "
Patricia Sindt
June 2, 2026
5
out of
5
rating by Patricia Sindt
"Very pleasant and quick to respond to my questions Appreciate your assistance"
We responded:
"Patricia, thank you for your kind words! We appreciate you and your support! - Melanie "
Lisa Beaman
May 28, 2026
5
out of
5
rating by Lisa Beaman
"Excellent, easy service!"
We responded:
"Lisa, thank you so much for your kind words! We appreciate it. - Melanie "
teddy bear
May 28, 2026
5
out of
5
rating by teddy bear
"Thank you Lola for being so awesome, everytime I have/had a question you resolved it in no time. The whole team at Bakala state farm is worth the 5 stars,they are always very polite and straight forward."
We responded:
"Thank you"
Trent Stroessner
May 27, 2026
5
out of
5
rating by Trent Stroessner
"Process was easy and quick. Lola Vazquez was a big help and was able to answer all my question, was friendly, and helpful."
We responded:
"Trent, thank you for the wonderful review! We're thrilled to hear that your experience was easy and efficient. Lola is dedicated to providing friendly, knowledgeable service, and we're glad she was able to answer all your questions and make the process a smooth one. We truly appreciate your trust and look forward to assisting you again in the future! - Melanie"
Bonnie Gillis
May 26, 2026
5
out of
5
rating by Bonnie Gillis
"Kathy transferred my out of state policy and adding a vehicle over the phone smoothly and quickly ."
We responded:
"Bonnie, thank you for sharing your experience! We’re happy to hear Kathy made the transition of your policy and vehicle addition easy and seamless. We truly appreciate your trust in our team and are always here whenever you need us! - Melanie"
Maurice Noland
May 22, 2026
5
out of
5
rating by Maurice Noland
"Kathy was extremely helpful and professional. She answered all of our questions while reviewing our homeowners and umbrella policy."
We responded:
"Maurice, thank you for sharing your experience! We’re happy to hear Kathy was professional, knowledgeable, and able to answer all of your questions during your policy review. We truly appreciate your trust and look forward to continuing to serve you! - Melanie"
Toby Ziniewicz
May 22, 2026
5
out of
5
rating by Toby Ziniewicz
"Kathy is the best."
We responded:
"Toby, thank you for your kind words about Kathy! We agree, she is the best! If you need anything else at all, please don't hesitate to reach out. We appreciate you! - Melanie"
Garrett Lafferty
May 21, 2026
5
out of
5
rating by Garrett Lafferty
"What a great agency! Knowledgeable, friendly and competitive in their pricing, not to mention Kathy Bader in their office is a gem! Always a great communicator and can get you a quote or any info you may need. Highly recommend!"
We responded:
"Garrett, thank you so much for the wonderful review! We’re thrilled to hear you’ve had such a positive experience with our office. Kathy is truly a valued part of our team, and we’re so glad her communication and dedication made such a great impression. We truly appreciate your recommendation and support! - Melanie"
Daniel Dusek
May 19, 2026
5
out of
5
rating by Daniel Dusek
"Lola did a wonderful job. Very friendly, very knowledgable."
We responded:
"Daniel, thank you for taking the time to share your positive experience! Our team is always here to help. - Melanie"
Kelsey Norton
May 18, 2026
5
out of
5
rating by Kelsey Norton
"Cara at State Farm is professional, knowledgeable, and incredibly helpful throughout any of our business needs. Cara took the time to answer all my questions, explained my coverage options clearly, and made everything simple and stress-free. Excellent customer service and quick communication. I highly recommend Cara to anyone looking for reliable insurance support!”"
We responded:
"Thank you, Kelsey, for your wonderful feedback! We're thrilled to hear that Ben is providing you with excellent service and keeping you informed. We appreciate your trust in us for your life insurance needs!"
Bart Hill
May 15, 2026
5
out of
5
rating by Bart Hill
"Makinzi was very friendly and helpful. Thanks so much."
We responded:
"Bart, thank you so much for your kind words! We appreciate it. - Melanie"
Frederick Hanson
May 15, 2026
5
out of
5
rating by Frederick Hanson
"Makenzi was very helpful and very knowledgeable in her job and explained everything on the cancelation process of removing travel trailer from my bundle where it was easy to understand. Makenzi is very professional"
We responded:
"Frederick, thank you for the wonderful review! We’re happy to hear Makenzi was able to assist you in a professional and knowledgeable manner while making everything easy to understand. Providing clear communication and excellent customer service is always our goal. We appreciate your support and kind recommendation! - Melanie "
Lorie Rains
May 8, 2026
5
out of
5
rating by Lorie Rains
"Melissa, your help resolving issue on homeowners ins was quickly resolved. That is why I do Local only business. Melanie Bakala, State Farm your entire staff Golden!"
We responded:
"Lorie, thank you so much for your kind words! I'm so happy to hear that Melissa was able to help resolve your issues so quickly! My team and I are grateful for your trust in us. We appreciate your support! - Melanie "
Grayce Navratil
May 7, 2026
5
out of
5
rating by Grayce Navratil
"Lola was so helpful and made my insurance transition so easy!"
We responded:
"Grayce, thank you so much for sharing this with us! We're so happy to hear this. We're always here to help! - Melanie"
A Geno
May 6, 2026
5
out of
5
rating by A Geno
"Nicole was informative and a great listener as well as a helpful. I'm a Senior and tend to get off track. She explained what I needed to do and I love her interactions. I've been with State Farm over 30 years. Get a quote today."
We responded:
"Thank you so much for sharing this with us! We're so happy to hear that Nicole listened to you and was helpful. My team and I are always here to help! We're so grateful that your part of our State Farm family and for your continued trust in us all this time! If you need anything at all, please give us a call! - Melanie"
Katy Emerson
May 5, 2026
5
out of
5
rating by Katy Emerson
"Lola was extremely helpful and made the process super easy. Highly recommend."
We responded:
"Katy, thank you so much for your kind words! I’m so glad Lola made the process easy and was able to help you every step of the way. We truly appreciate your recommendation! - Melanie"
Steve Shaffer
May 5, 2026
5
out of
5
rating by Steve Shaffer
"Kathy was most helpful and knowledgeable. We are glad we found her."
We responded:
"Steve- we are so happy to hear that!"
Sooyoung Lee
May 5, 2026
5
out of
5
rating by Sooyoung Lee
"I'm so glad Nicole Gutierrez is my insurance agent! She is easy to communicate with and very knowledgeable and also professional! She answered all my questions that I had very quickly. I highly recommend her as your insurance agent!"
We responded:
"Sooyoung, thank you so much! It’s great to hear Nicole delivered such a smooth, knowledgeable, and responsive experience. We’re lucky to have her on our team and truly appreciate your support and recommendation! - Melanie "
Charles Kubilius
May 4, 2026
5
out of
5
rating by Charles Kubilius
"Kathy was my mentor and help me a ton. Good people ,very pleasant and professiona. I would recommend her to all that are good."
We responded:
"Charles, thank you for the great feedback! I’m happy to hear Kathy made such a strong impact and was able to guide and support you. We appreciate you choosing us! - Melanie"
Ryan Simons
May 1, 2026
5
out of
5
rating by Ryan Simons
"Thank you for your quick service."
We responded:
"Ryan, thank you so much for your positive review! We appreciate it. - Melanie "
Parllel FN
May 1, 2026
5
out of
5
rating by Parllel FN
"I recently had the pleasure of working with Kathy Bader. She made the insurance process so easy. Mersades was friendly, knowledgeable, and always ready to tackle my questions. I would highly recommend her to anyone looking for an insurance agent that puts customers first. -Katy"
We responded:
"Katy, what an amazing review! We’re so happy that Mersades has been able to make your experience such a great one. Thank you for choosing our agency! "
Ethan Hunt
April 30, 2026
5
out of
5
rating by Ethan Hunt
"Spoke with Kathy about various insurance options today. Found her to be pleasant, helpful and succinct in answering my questions. I'd gladly recommend her to friends and acquaintances."
We responded:
"Ethan, thank you for the great feedback! I’m happy to hear Kathy made everything easy to understand and was helpful in answering your questions. We appreciate your support and recommendation! - Melanie"
Jill Himlie
April 29, 2026
5
out of
5
rating by Jill Himlie
"Gray was helpful today making updates and changes to my auto policy coverage. He was very patient with my questions and worked to make sure my coverage and rate were correct"
We responded:
"Jill, thank you for sharing! I’m glad Gray was able to provide helpful and attentive service while getting everything updated for you. We appreciate you! - Melanie "