State Farm® Insurance Agent Melanie Bakala

"Mercedes was great!"

"Kathy bader Helped a lot with my home insurance"

"Nicole G was super helpful when I needed our policy looked into. She was friendly, efficient, and really quick with getting me the help I needed."

"Worked with Nicole and she is super friendly and remembered to check back in with me when even I forgot! I appreciate the kindness and she was very helpful"

"Nothing but good things to say. Dayra at the Shelton office has been amazing with helping us navigate through policy changes!"

"We have always had amazing service and insurance through State Farm and Kathy has been amazingly helpful and always quick to answer our questions and give us the best opportunities!"

"Kathy Bader did an outstanding job with our quote. We were with All State since 1993, she showed us a better way to go, and even saved us money! Good job!!"

"Joshua Olson is always a pleasure to do business with Anytime I need something he always gets right back to me."

"Kathy was super helpful in helping me find insurance and was super great at walking me through the process and answered all my questions.her customer service was above and beyond what I can I could have asked for!"

"I called in with a question about billing due to a vehicle change and Dayra was very helpful and took the time to go over every detail and verify that we were all good and what to expect on my upcoming bills. Thank you."

"We just moved to Olympia from the Hospitality State of Mississippi. So, I start this with “we know hospitality when we see it.” We picked Bakala and several other agencies from the internet for quotes for new insurance. We got lucky. What a nice experience we had with Bakala and Kathy! Even the recorded intro was special. Kathy guided us through everything and couldn’t have been nicer, more helpful, or fun to talk to. It seemed to all come natural and easy to her. We decided to use Bakala over other agencies even if the quote was a little higher. Turns out, it was the lowest price and definitely had the most outstanding service and experience. We say, definitely 4 stars and 5 if they’d allow it. Thank you."

"02/18/26: I recently had the pleasure of working with Kimberly La Gra as my spouse and I began our journey as new rental property owners. Kimberly was incredibly understanding of our needs when insuring our rental home in Tacoma at a reasonable cost. She was patient, thorough, and took the time to explain every step of the process—even when the system added extra questions because the home is a rental property rather than a primary residence. Her knowledge and generosity in sharing information helped us secure the most suitable policy coverage at the best possible rate. We truly appreciated her professionalism and genuine care throughout the process. Kimberly also informed us about State Farm’s excellent renters insurance options and competitive pricing. Because of this, we referred our tenants to Bakala State Farm Insurance in Shelton for their renters insurance needs. Our new tenants were very appreciative and said they would reach out to Bakala State Farm as well. Overall, it was a wonderful experience working with Kimberly, and I highly recommend her and Bakala State Farm for anyone seeking quality insurance support. 10/28/25: Working with Melanie, Nicole, and McKenzie has been a great experience while setting up our new home and vehicle insurance policy bundles. They also worked diligently to answer all our questions, explained the coverages, we got everything covered in a timely manner, and at the lowest cost to us. Thank you so much - YOU'RE THE BEST! We appreciate ALL OF YOU at the BAKALA STATE FARM INSURANCE AGENCY!!!"

"I had the privilege of working with Kathy for setting up auto insurance. She was able to answer every question I had and provide a breakdown of our coverage so I knew exactly what we were paying for. She was incredibly patient, informative, and easy to work with. I wouldn't hesitate to reccomend her or the Shelton State Farm to anyone."

"Makenzie was great! Gave me information about the “garage mode” which should save me a lot! Thanks Makenzie!"

"Kathy Bader is the best! She was so helpful, knowledgeable and informative. Great customer service and very friendly!"

"I had an appointment with Nicole Gutierrez to go over my current home & Auto insurance and I purchased life insurance. Nicole was so helpful, explaining any changes to my current insurance and taking the time to go over the new life insurance. Nicole was patient and welcomed any questions I had. I was very happy with her knowledge and professionalism."

"Nicole was extremely helpful in getting me a homeowners insurance quote. She was patient and kind while I tried to answer her questions."

"Mercedes, was very polite and fast to Help me to change auto policys and to cancel old ones... 5 stars.. da."

"Nicole was very helpful in updating my homeowner policies."

"Makenzie was very helpful,"

"Nicole was beyond amazing. I've been with State Farm for 13 years and just kind of let things be what they were. Nicole called and asked if there was anything I needed and as it turned out I was way overdue for a review on my policy. She also helped me get a few other things set up and I'm so thankful for her kind and wonderful support. If it wasn't for her being there making it feel like the commercials say, being there like a good neighbor, I would have shopped around. She did the work, she brought the best customer service I've seen in a very long time and she made me feel right at home. I won't be leaving any time soon."

"Kat was great to work with! Very thorough and patient make sure I understood all my coverages and my annual insurance premiums."

"Once again Nicole was there for me! I needed some documentation for a loaner car and Nicole was quick to respond to my needs. What a pleasure knowing that when I need help, State Farm is there"

"I had to get a new debit card and completely missed updating my insurance payment. I received a call from Riley at Melanie’s office and she took care of it in a matter of minutes! Friendly, knowledgeable and perfect for a scatter brain like me! I recommend this office to all of my friends. Thank you, Riley and everyone else at Melanie’s office. Working with you has been so easy."

"Nicole provided outstanding customer service today. She was very helpful and informative referencing my auto policy. 5++ star rating!!"