
State Farm® Insurance Agent Melanie Bakala
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Scott Campbell
July 1, 2025
"Thanks to Dayra and the staff at State Farm in Shelton. She was excellent at walking me through the steps to insuring our house in Shelton."
"Thank you so much Scott! We love helping people protect their homes! "
Tom Burgess
June 30, 2025
"Kat Peterson and Melanie Bakala are always very prompt and helpful regarding my policy inquiries."
"So glad, Tom. Thank you for sharing."
Chuck Piazza
June 24, 2025
"Lola at State Farm in Shelton. WA quickly responded to my text and followed up on my request regarding my auto insurance. She followed up with both the info that my request was taken care of, and with extra details that were helpful regarding future monthly payments."
"Chuck - thank you for sharing!"
Kristy Buck
June 21, 2025
"Kat Peterson did an excellent job of adding a new truck onto our policy! She was efficient, friendly, and made the process easy and quick. Thanks, Kat!"
"Thank you so much Kristy!"
Anne-Marie Chapman
June 20, 2025
"Josh and Mersades were so incredibly helpful and reduced our bill by $100 while maintaining great protection. I love how honest they were about the rate increases and showed us so many options for other savings to take part in in the future!"
"Thank you Ann-Marie. "
Maleah Myers
June 20, 2025
"Thank you to Mersades all of the help through this process! I had so many questions due to this new being a new experience, but you made me feel at ease and I knew I was making the right choice. Thank you to State Farm for the awesome student discounts!"
"Maleah - so glad you had a great experience."
Renee Olson
June 20, 2025
"Joshua O, Paul and Lola are all friendly, professional and caring! They were patient as I asked lots of questions and even provided answers to questions I didn't know that I should be asking! After a thorough review of our home and auto insurance, Joshua was able to double my liability coverage for only $10 more a month! Paul and Lola were able to help me navigate a sticky situation with a used car I recently purchased. Their inexpensive solution gave me the piece of mind I needed to enjoy the long road-trip we took the car on. Keep up the great job!"
"Thank you Renee. "
Ann Escamilla
June 20, 2025
"I was assisted by a kind representative, Joshua Olson was a great help while I made some changes to my account, I appreciated the time he took to explain all the changes so I was not confused by the time I left."
"Thank you An!"
Briss Sandoval
June 20, 2025
"Excellent service with mersades and Kat they were very helpful and nice to me they explained everything good in person and thru the phone too! Such nice people :)"
"Briss - we strive to be helpful and kind!"
Chelsey Ackerman
June 19, 2025
"We had Mersades help us with a new Rental policy. After talking with her and going through all our scenario we ended up moving our Primary home and Auto to State Farm! Mersades was so patient and walked us through all our options. She was so amazing!! I HIGHLY recommend just giving her a call so see what she can do for you! She was able to save us over $5,000 between all of our policies! Thank You Mersades! We look forward to you being our point of contact!"
"We love helping people understand their insurance and giving them fantastic service. "
Eric Benson
June 19, 2025
"Paul was a very helpful and friendly agent. He assisted me in adding a vehicle to my coverage, and was thoughtful and caring when he learned the vehicle was my father’s, who recently passed. He contacted my father’s agent in Minnesota and informed me he would continue some extra research to make sure I got the best deal. He was comfortable asking a fellow colleague for some additional information, and Lola responded professionally. The collegiality they shared was obvious, and if I could, I’d give Lola 5 stars as well. Great visit that answered my questions and met my needs. Part 2 Needed to return and finish some business. Paul immediately welcomed me to his desk, took care of business efficiently, and sent me on my way. Great service."
"Thank you Eric!"
Jaime Britton
June 18, 2025
"Lola goes above and beyond to provide thorough and accurate information and is awesome to work with."
"Jaime - we love having Lola serving our customers."
Donna Simpson
June 17, 2025
"Lola is an excellent State Farms agent. She is friendly and efficient, and she gets the job done."
"So great to hear, Donna!"
Jessica C.
June 15, 2025
"This was my first time looking around for car insurance and Joseph was so helpful! He took the time to find the best quote for me, worked around my work schedule, and answered any questions I had. So appreciated, Thank you Joseph from State Farm!"
"Jessica - so glad we were able to help you!"
Mark Perdue
June 14, 2025
"By now ive been helped by many individuals at bakala state farm, I wanted to make a shout out to Joshua Olson, Lola Vazquez, Cara Angell and Kat Peterson from recent and past times assisting questions ive had, and issues needing their assistance. Joshua helped me this week when I had some questions about the process of getting repairs/figuring out the totalling process of my vehicle, he didnt have the answers and he found them for me without hesitation to ensure I was informed, and showed genuine care about building a good relationship with customers, I was very happy to have his help. Lola helped me today to notarize my paperwork before sending it back to the claims department, as well as putting together a rough quote for a vehicle I may decide to put on the road until I can buy a new car. This group is genuinely helpful, and I appreciate the character of the individuals working here."
"Wow. This is one of my favorite reviews. Being helpful and doing the right thing is one of our top priorities!"
Rae Tauscher
June 13, 2025
"Lola was great to work with! I would recommend her."
"Thank you Rae!"
Michael Davis
June 13, 2025
"Lola is so easy to work with and genuine. Thanks for all the help!!"
"We agree - Lola is fantastic."
Sonja Wheeler
June 13, 2025
"I had a bad experience with State Farm years ago that has caused me to never want to come back. After talking with Lola, she has instilled my confidence to further pursue quotes and possibly return as a customer and bring all my lines with me. Thank you so much Lola for your expertise and I look forward to continue moving forward with you and State Farm :-)"
"Wow. Sonja. Thanks for trusting us!"
Cheryl Bales
June 13, 2025
"Kathy was very helpful giving me a Homeowner’s quote."
"Thank you Cheryl!"
Monte Katzenberger
June 12, 2025
"A+ service! Lola was very helpful in dealing with my mortgage lender and was willing to wait on the phone with me while waiting for the mortgage statement to arrive in her inbox. All in all, not like other experiences I have had with insurance companies. This agent went the extra mile to take care of me."
"Going the extra mile is what we are about Monte!"
Jeffrey Chapple
June 12, 2025
"She did a great job and dealt with my aunt’s weirdness."
"Thank you Jeffrey."
Cara Stayner
June 12, 2025
"Lola was absolutely terrific! She helped me out with the right answers and helped my family with exactly what we needed."
"Cara. thank you!"
Bellaine West
June 11, 2025
"Mercedes took the time to review my policies and explained everything in detail. She was very, very helpful."
"Mersades is fantastic at taking care of people!"
Tammy Bacigalupo
June 11, 2025
"Very professional, easy to ask questions and gives straight forward answers. Stayed after hours to help me with my needs. I look forward to continuing doing business here. Thank you for all the help and support."
"Thank you Tammy!"
Allan Mehau
June 10, 2025
"Worked with Joshua Olson and he was outstanding"
"Thank you Allan!"