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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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joe robertson

October 15, 2024

5  out of  5
rating by joe robertson
"Office personnel very professional only had to wait about 10 minutes to meet with Ben Johnsen. He seemed concerned and willing to help me even though it was our first meeting and he knew nothing about me. It was a Friday and he said he would have a quote to me on Monday, which did happen. this office met my expectations 100%."
We responded:
"Thank you, Joe, for your kind words. We're delighted to hear that Ben and our team met your expectations. Your satisfaction is our priority, and we appreciate your trust in us. Looking forward to serving you again."
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Teresa Nylander

October 12, 2024

5  out of  5
rating by Teresa Nylander
"Kathy B. was a delight to work with as she helped us figure out the type of coverage that we needed. She answered our questions promptly and added good advice. We would definately recommend her to anyone who needs insurance."
We responded:
"Thank you, Teresa! We're delighted to hear that Kathy provided you with excellent service and valuable advice. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you with your insurance needs."
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David Mallory

September 27, 2024

5  out of  5
rating by David Mallory
"Ben was very helpful and timely in his response. Thanks so much."
We responded:
"Thank you David! We think Ben is pretty awesome!"
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Tim Zoerhoff

September 17, 2024

5  out of  5
rating by Tim Zoerhoff
"I spent time on the phone with Lola. She was pleasant, knowledgeable, and patient with me. Thanks for talking me through my options."
We responded:
"Thank you, Tim, for your kind words! We're delighted to hear that Lola provided you with excellent service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience."
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Sally Li

September 13, 2024

5  out of  5
rating by Sally Li
"Highly recommend working with this office! Cara took such great care of my family. She is personable, knowledgeable and prompt. As a real estate broker, I've worked with many insurance companies throughout the years and cannot say enough about Cara and this office. Trust your business here."
We responded:
"Thank you, Sally! We're thrilled to hear about your positive experience with Cara and our office. Your trust and recommendation mean a lot to us. We look forward to continuing to serve you and your family."
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Alex Wait

September 12, 2024

5  out of  5
rating by Alex Wait
"Recently went through the quote process for a new set of umbrella policies with Kathy Bader and she's terrific! Hope to be a long term happy State Farm customer"
We responded:
"Thank you, Alex! We're thrilled to hear about your positive experience with Kathy. We look forward to serving you as a long-term State Farm customer."
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ken howard

September 11, 2024

5  out of  5
rating by ken howard
"Waylon was very good and answered questions well appreciate him."
We responded:
"Thank you, Ken, for your kind words about Waylon. We're thrilled to hear he was able to assist you effectively. Your feedback is greatly appreciated!"
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Jayne Olsen

September 11, 2024

5  out of  5
rating by Jayne Olsen
"Since I already had an account on my current car, I called my local State Farm office when I decided to buy a new car. Cara walked me thru the process and told me to call back with the vin#for an accurate quote when I made my choice of vehicle. I called Cara again the day I was going back to the dealership to sign the papers & drive my new car home. She made it so easy for me & texted me a copy of my temp insurance card - the car salesman was also impressed that everything I needed was in order. Thanks again Cara."
We responded:
"Thank you, Jayne, for your kind words! We're thrilled to hear that Cara made the process smooth and efficient for you. Enjoy your new car, and don't hesitate to reach out if you need anything else. Safe travels!"
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Brandon Dornan

September 5, 2024

5  out of  5
rating by Brandon Dornan
"Statefarm probably has the best customer service out of all the insurance I've had over the years! They're on top of it and very helpful! Especially Kat Peterson. She helps alot!"
We responded:
"Thank you, Brandon, for your kind words! We're thrilled to hear about your positive experience with our customer service, especially with Kat. Your satisfaction is our priority, and we appreciate your trust in us."
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Brian Nichols

September 4, 2024

5  out of  5
rating by Brian Nichols
"Worked with Kathy Bader to set up a home insurance policy on our first home bundled with auto insurance. Kathy is great, responds within a day (usually less) and answered all our questions. Thanks Kathy!"
We responded:
"Brian thank you for the great review. Kathy is always ready to help our customers with getting the right insurance policy. "
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luckyoncenevertwice

August 29, 2024

5  out of  5
rating by luckyoncenevertwice
"Very nice establishment Dayras been helping me out, quick responses,don't have any complaints"
We responded:
"Thank you for the great feedback! We're glad to hear that Dayras has been providing you with quick and helpful service. We always strive to make your experience a positive one. If you ever need anything, we're here to help. Thanks again!"
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Joe Evanisko

August 29, 2024

5  out of  5
rating by Joe Evanisko
"I highly recommend Ashlea Burgos, a representative for Melanie Bakala's State Farm office. Ms. Burgos extends a rare combination of professionalism and care in her work, and her expertise is reassuring through each step of the process of maintaining insurance coverage. Brava, Ms. Burgos."
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Ashlea Burgos has provided you with such exceptional service. Her dedication to professionalism and care is something we truly value, and it's wonderful to know that she has made your insurance experience smooth and reassuring. We'll be sure to pass along your praise to her. Thanks again for your trust in our team! Brava, indeed! 👏"
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Cord Hearst

August 28, 2024

5  out of  5
rating by Cord Hearst
"Bakala State Farm is Fantastic! I have been using them for years. My account rep Cara is fantastic, and always helps me with any questions I have. Thank you for providing excellent service!"
We responded:
"Thank you so much Cord! We love Cara - and am so glad you are having a great experience with us!"
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Peter M Dubinin

August 28, 2024

5  out of  5
rating by Peter M Dubinin
"I have been with State Farm since I became a licensed driver, over four decades. I went with a different insurance provider when I purchased my home in Shelton. Time and rising premiums, for no reason, haven't filed a claim since I bought the home in 2018, convinced me to come back to State Farm. Cara made the transition to State Farm very easy and streamlined, answering all of my questions along the way. This makes three homes insured with State Farm and all of my automobiles. Thanks Cara. Thanks State Farm."
We responded:
"Peter - this is so great to hear. We are happy to have you back! "
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Kimberly Allen

August 27, 2024

5  out of  5
rating by Kimberly Allen
"BEN completed a quote for my boat in a timely manner. Discussed coverage we actually needed and compared our current policy all without me missing time from work!"
We responded:
"Thank you for sharing your experience! We're delighted that Ben was able to provide you with a timely quote and discuss the coverage you actually needed, all while accommodating your busy schedule. It's great to know that we could help without disrupting your workday. If you have any further questions or need assistance in the future, we're just a call away!"
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Cadel Kadell

August 26, 2024

5  out of  5
rating by Cadel Kadell
"Beep Beep! Thank you for the charge <3"
We responded:
"You are welcome!"
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Zack Schaumburg

August 25, 2024

5  out of  5
rating by Zack Schaumburg
"I have not interacted directly with Melanie, but Kat who works within Melanie's office is incredibly helpful, honest, and all around excellent to work with. I am relatively new to the insurance industry especially different options for powersports, renters, auto, and bundling. Kat did an excellent job of taking what I own, am desired to cover, and present the most practical coverage. I do not feel as if I was upsold on policies I don't need or aren't applicable. The rates were competitive with other agencies, coverage for boat, renters, auto, and powersports was slightly more than my auto policy with previous competitor / large agency. Lastly, I work and live in a very remote location. Time and quality reception for cell phone calls within business hours is very difficult to make happen. Kat was persistent and understanding with my challenging communication as the process was longer than typical solely do to communication on my end. Much appreciated and highly recommend."
We responded:
"Thank you so much for sharing your experience! We're thrilled to hear that Kat provided you with the excellent service you deserved, especially in navigating the different insurance options for your unique needs. It's great to know that you felt well-informed and that Kat was able to offer practical coverage without any unnecessary upselling. We understand the challenges of remote communication, and we're glad Kat's persistence made the process smoother for you. Your recommendation means a lot to us, and we're here to help whenever you need it!"
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Trish Aust

August 22, 2024

5  out of  5
rating by Trish Aust
"Cara is very easy to work with and no high pressure sales. I appreciate that in today's environment."
We responded:
"Thank you for your feedback! We’re glad to hear that Cara’s approach made your experience a positive one. We believe in providing a stress-free environment without high-pressure sales, so you can make informed decisions at your own pace. We appreciate your trust in us and Cara. If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing us!"
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Tim Lindon

August 21, 2024

5  out of  5
rating by Tim Lindon
"5-Star Review for my girl Kathy Bader. I've gotten to know Kathy well these past few months through regular interaction. Kathy is caring and committed to taking the absolute best care of those who trust her with their Auto, Home and Life Insurance! I appreciate you Kathy!"
We responded:
"Thank you so much for your 5-star review! We’re thrilled to hear about your positive experience with Kathy Bader. Her dedication to providing the best care for Auto, Home, and Life Insurance is something we truly value. Building strong relationships with our customers is a top priority, and we’re glad Kathy has been able to offer the caring and committed service you deserve. If you ever need further assistance, don’t hesitate to reach out. We appreciate your trust in us and look forward to continuing to serve you!"
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Marrisa Hernandez

August 19, 2024

5  out of  5
rating by Marrisa Hernandez
"I had an out of state transfer to Shelton. I spoke to Cara on the phone and she was phenomenal. She listened, informed and gave great feedback! I was taught about whole life insurance policies and educated on their uses! Cara was able to get us a price pretty close to our old payment and the switch was effortless and no stress! Had an amazing experience. Thank you, Cara!"
We responded:
"Thank you for sharing your amazing experience! We’re thrilled to hear that Cara provided phenomenal service during your out-of-state transfer to Shelton. We prioritize educating our customers about their insurance options, including life insurance policies, so they can make informed decisions. We’re glad Cara was able to offer valuable feedback and secure a price close to your previous payment, making the switch effortless and stress-free. Your satisfaction is our top priority, and we appreciate your trust in us. If you need further assistance, don’t hesitate to reach out. Thank you for choosing us!"
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Kaeden Ball

August 16, 2024

5  out of  5
rating by Kaeden Ball
"I was recommended this team and I couldn’t be more impressed! Kathy Bader helped me find the perfect renters policy and it was a seamless process getting the policy started. She is very knowledgeable and was able to help me understand all aspects of the coverage i signed up for! Thanks Kathy and Melanie’s team!"
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Kathy was able to help you find the perfect renters policy and make the process seamless. It's great to know her knowledge and guidance helped you feel confident in your coverage. We truly appreciate your recommendation and kind words about our team. If you ever have any more questions, we’re here for you!"
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Roger J. Hoff

August 15, 2024

5  out of  5
rating by Roger J. Hoff
"The State Farm insurance agent, Cara Angell, deserves a raise. She solved my problem in a very pleasant and professional way. Great people skills and as a self-employed businessman of 50 years, I would hire her based on how she treated me, in a minute. Highly recommend..!! RJH"
We responded:
"Roger - We so appreciate you sharing this! Anna strives to take amazing care of people. I'm glad she was able to take great care of you!"
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Gatemann

August 12, 2024

5  out of  5
rating by Gatemann
"I was upset about my policy cost increase and Cara Angell was very helpful with all of my questions and she explained the reasons it did. Thank you Cara"
We responded:
"Thank you for sharing your experience. We understand how concerning policy changes can be, and we're glad Cara Angell was able to assist you and answer all your questions. If you have any further concerns or need additional assistance, don't hesitate to reach out. We're here to help!"
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Bonnie Day-Orr

August 7, 2024

5  out of  5
rating by Bonnie Day-Orr
"Ben was polite, professional and took care of my auto glass claim quickly. Just got the truck back and Huntington Glass did an excellent job!"
We responded:
"Bonnie, thank you for the awesome review! So happy to hear that Ben was able to help with your auto glass claim. We are here for all of your insurance needs. "
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Tiko Johnson

August 3, 2024

5  out of  5
rating by Tiko Johnson
"Ben Johnson did a great job explaining coverage for both my home and auto. I've been comparing State Farm with several other insurance companies and the rates at State Farm are impressive. I've been a State Farm customer for more than 40 years and I will stay with State Farm."
We responded:
"Thank you for your loyalty and for sharing your positive experience with Ben Johnson! We're delighted to hear that Ben did a great job explaining the coverage for both your home and auto insurance. It's wonderful to know that our rates are competitive and that you've been a satisfied customer for over 40 years. We appreciate your continued trust in us and look forward to serving you for many more years to come. If you need any further assistance, please don't hesitate to reach out. Thank you again!"