State Farm® Insurance Agent Melanie Bakala

"Kathy was a huge help in reviewing my policies earlier this week, and Melanie always takes great care of my clients. Highly recommend this office."

"Ben was incredibly kind and helpful with my marine policy. He walked me through the whole process over the phone and handled everything within a few hours. Wonderful service from this team. I highly recommend them for your insurance needs."

"Lola was fantastic getting me new homeowners insurance."

"Friendly atmosphere and excellent service. Mercedes explained the policy and the options in a kind way! Thank you"

"I recently set up a policy with Kathy & she was wonderful to work with. She talked me through multiple different options & thoroughly explained the benefits and details of each one. She was prompt, detailed, and extremely friendly."

"We had some issues with auto payment and Gray was courteous, knowledgeable and efficient. Thank you!"

"Kathy was great! Very in getting my auto policy moved over and started"

"I spoke on the phone with Dayra and she was very helpful and super easy to work with!"

"Joshua was great!"

"Kara was very helpful! Great branch in general, would recommend."

"Dayra was very helpful with questions I had about my mom's insurance policies."

"Cara Angell was awesome. She quickly sent us a quote, then responded immediately when we decided to go with State Farm. She is knowledgeable about insurance in WA state and was easy to talk to. Best insurance agent we have every spoken to. Thank you Cara."

"Joshua Olson was good to work with. Same for Cara."

"Have always been there for me. Never a problem they didn't take care of. Great team."

"I called and talked to Ben Johnson about an upcoming move out of state. He was super helpful and even sent me some helpful info by email. Great job!"

"This was the best experience I’ve ever had with insurance. Thank you so much. I highly recommend Cara. She was friendly, knowledgeable and very helpful."

"Dayra was very pleasant, efficient and professional to work with. She updated our current policy and helped us with obtaining additional home and auto insurance. I highly recommend her!"

"Thank you Dayra! she is very polite and was patient with me as i tried to get all the information needed. Everything was done quick and easy."

"I wanted to take time to say that Mersades was incredibly patient and friendly while she helped me get insurance for my first apartment! I was nervous and had no idea what I was doing, yet she made the entire process easy and I felt like I was being guided by someone who really cared about helping me. She has a very friendly and professional attitude, and I wish I could have someone like her on the other side of the phone whenever I have to tackle life’s challenges. Thanks for being such a big help!"

"When I was making the switch to State Farm, the customer service experience was completely different from what I’ve encountered now. They lowered my original premium a bit and made the transition smooth and easy, which gave me confidence in my decision. But now that I actually need support, it’s a completely different story. The lack of transparency, poor communication, and overall confusion have made this a deeply frustrating experience. I’m very disappointed and will be switching back. Less than a year later, that initial sense of trust has completely unraveled. State Farm technically allows you to take your car to any shop for repairs—but what they don’t make clear is that they won’t honor the co-pay agreement unless they use aftermarket parts instead of original branded ones, unless you’re willing to pay the difference out of pocket for OEM (original equipment manufacturer) parts. The purpose of insurance is to restore your vehicle to the condition it was in before the incident—not downgrade it. If you insured diamond earrings and they broke, you wouldn’t expect to get cubic zirconia in return. The same principle should apply here: **insurance should replace what you had with equal quality**, not something cheaper. Customer service has been awful. I’ve spent over **two hours on hold** just trying to speak to someone. Multiple representatives gave me conflicting information—some telling me to go to a shop for an estimate that ended up being incorrect. As for my local agent, I expected better communication and support. When I first tried to file a claim after hours, I sent a detailed email explaining the situation. All I got back was a short reply asking when she could call me. No acknowledgment of the issue, no follow-up, even after it was clear I was frustrated. When we finally connected a week later—only because I called—her response was that she doesn’t like to “play phone tag” because she’s very busy. That’s understandable to an extent, but there should have been a better system in place—like having a staff member reach out to coordinate. Not just: well, she didn’t reply to my email, she’s on her own. To make matters worse, when I finally explained the situation, **a new claim was started**, which caused confusion and disrupted the help I was already getting from the dealership. I only found out because the shop contacted me about the duplicate claim. Now, I’m back to waiting on hold for hours to try and fix it. And when I tried to contact the agent again at **9:20 a.m. on a Friday**, I got no answer. I texted, and was told the office was closed—only to be told later that their “system wasn’t working.” So which is it?— Still on hold..."

"I wanted to bring down my Auto Insurance rate and received great assistance from Joseph Peterson. Getting great customer assistance is one of the reasons I stay with State Farm"

"Mercedes is a great customer services."

"Dayra was amazing to work with!"

"Mersades was amazing and very efficient and personable. Thank you so much for helping my new insurance become a reality. Tim"

"Mercedes was a joy to work with."