State Farm® Insurance Agent Melanie Bakala

"I have been working with Anna for 3yrs. She has always been reliable and professional. Strongly recommend."

"Dayra Derramona-Morales was extremely helpful! I couldn’t figure out how to remove a car from my policy online but Dayra got it taken care of in no time! Thank you!"

"They are always so friendly and helpful. They have saved us alot of money over the last 3 years."

"I started shopping insurance again after our current carrier’s prices increased drastically. Cassie was amazing at explaining the policy quotes with State Farm! She answered all of my questions and made sure we had the right coverage for our home and auto! We are excited to be new customers of State Farm!"

"Was having a bad day. Had one car get a hole in the oil pan, and while waiting for the tow truck had the driver window in my other car crack. Anna was wonderful and made things so much easier for me by taking care of everything. Thank you so much!"

"Anna did a great job in reviewing our policy with us and felt very comfortable with the changes. Awesome job!! Dan & Thuvan Fitzgerald"

"Twas a delightful experience transferring my insurance from Oregon to Washington with Amanda Horn and Cassie They were both competent pleasant and even playful, a characteristic I value."

"I was in a motorcycle accident at the end of May in 2023. Anna at Bakala State Farm became my advocate with the claims department and has helped me immensely through what was my very first auto accident, and probably the worst thing to happen to me in my life. Thank you so very much Anna for your diligence and kindness."

"Anna, Melanie, Cara ... you've been terrific linking us with the right people and helping us to navigate the complexities of HOA insurance. A cut above everyone else we have talked to so far. A very big thanks to you."

"I've had State Farm insurance for a long time and they have always helped me out in a very professional manner. Anna helped me today get the best deal I possibly could when adding my new truck on my policy, saved me so much money and stress!"

"Dinah was a great help and took care of my request quickly"

"I am highly impressed with Anna. She helped me learn that I didn't have enough coverage and it was an easy process to get the correct policy using email and texting! I remember the old times when I'd have to take time off work and visit the office to conduct changes. This was simple and fast. I can rest easy knowing my items are covered in case of a loss. Thanks again to Anna and the whole group of Melanie's team!"

"Cassie is very knowledgeable and easy to work with. She explained everything in a way that made it easy to understand (unlike other companies that buried me in jargon). I am confident that the coverage I have is the correct coverage for my family."

"Anna is a "ROCK STAR" I was able to walk in get the forms filled out, send a few pictures. Blam I had a classic car policy!!! Thank you!"

"Dinah was great took time to explain all the changes"

"I was out of the country and received notification from State Farm that needed an urgent reply. Anna assured me that I could attend to it when I returned home. THANKS Anna F.!"

"Anna is one of those 'one in a million' customer service representatives who can clearly explain all the details while at the same time making it a pleasant experience for the customer. A true professional. A+++ I recommend that she get a promotion and a healthy raise."

"Anna was super helpful! I really appreciate working with an insurance agent that can get creative and help me save money. I also like the responsiveness and organization on display. I started out with one vehicle and a general liability policy, I think I've added six more vehicles."

"Straight to the point helpful. Easy."

"I spoke with Dinah this afternoon about multiple things (update of insurance and claims questions) and she was able to take care of my requests as well as was able to give me guidance on how to handle my situation in the best possible way, which put my mind on ease. On top of it everything was handled in one phone call. Dinah was fantastic! I'm grateful for her help! 😃"

"Had such a great experience! They expedited with such ease and their expertise made is such an easy experience to get everything taken care of in just one call. Thank you for a great customer service experience!"

"Cassie at State Farm Shelton was awesome to work with on finding the best policy for my small art gallery and painting party venue. She was transparent and searched for answers to my questions that she wasn't totally sure of regarding value of my paintings. I appreciated her professionalism, and relaxed demeanor. Cassie is your go-to person!"