State Farm® Insurance Agent Melanie Bakala
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lorie Rains
May 8, 2026
"Melissa, your help resolving issue on homeowners ins was quickly resolved. That is why I do Local only business. Melanie Bakala, State Farm your entire staff Golden!"
Grayce Navratil
May 7, 2026
"Lola was so helpful and made my insurance transition so easy!"
A Geno
May 6, 2026
"Nicole was informative and a great listener as well as a helpful. I'm a Senior and tend to get off track. She explained what I needed to do and I love her interactions. I've been with State Farm over 30 years. Get a quote today."
"Thank you so much for sharing this with us! We're so happy to hear that Nicole listened to you and was helpful. My team and I are always here to help! We're so grateful that your part of our State Farm family and for your continued trust in us all this time! If you need anything at all, please give us a call! - Melanie"
Katy Emerson
May 5, 2026
"Lola was extremely helpful and made the process super easy. Highly recommend."
Steve Shaffer
May 5, 2026
"Kathy was most helpful and knowledgeable. We are glad we found her."
"Steve- we are so happy to hear that!"
Sooyoung Lee
May 5, 2026
"I'm so glad Nicole Gutierrez is my insurance agent! She is easy to communicate with and very knowledgeable and also professional! She answered all my questions that I had very quickly. I highly recommend her as your insurance agent!"
Charles Kubilius
May 4, 2026
"Kathy was my mentor and help me a ton. Good people ,very pleasant and professiona. I would recommend her to all that are good."
Ryan Simons
May 1, 2026
"Thank you for your quick service."
Parllel FN
May 1, 2026
"I recently had the pleasure of working with Kathy Bader. She made the insurance process so easy. Mersades was friendly, knowledgeable, and always ready to tackle my questions. I would highly recommend her to anyone looking for an insurance agent that puts customers first. -Katy"
"Katy, what an amazing review! We’re so happy that Mersades has been able to make your experience such a great one. Thank you for choosing our agency! "
Ethan Hunt
April 30, 2026
"Spoke with Kathy about various insurance options today. Found her to be pleasant, helpful and succinct in answering my questions. I'd gladly recommend her to friends and acquaintances."
Jill Himlie
April 29, 2026
"Gray was helpful today making updates and changes to my auto policy coverage. He was very patient with my questions and worked to make sure my coverage and rate were correct"
Becky N
April 29, 2026
"Melissa provided excellent customer service. She was easy to reach, provided helpful information, and followed up as she committed."
mike speece
April 29, 2026
"Gray is good about following through and returning calls."
"Mike, thank you for sharing this! We're thrilled to hear that Gray is good about returning calls and following through. We're always here to help! - Melanie"
Walter Melons
April 29, 2026
"Talked to Gray, he helped me save money!"
"Walter, thanks for taking a moment to share this with us! We're so happy to hear it. If you need anything else at all, please don't hesitate to reach out! - Melanie"
Yvonne Jorgensen
April 28, 2026
"Lola went above and beyond to help me out. Very professional and informative."
"Yvonne, thank you so much for your kind review! We’re so glad to hear Lola went above and beyond to help you and provided such professional, informative service. Taking great care of our customers is always our top priority. We truly appreciate your support and your kind words! - Melanie"
Ian Rudd
April 27, 2026
"The whole team at Bakala Statefarm has been great to work with! Super friendly, super helpful and always making sure we have the right plans for what we need right now. I worked with Gray this last time I changed up policy’s and he was awesome! Made the whole thing easy to understand and easy to apply for."
"Ian, thank you so much for your wonderful review! We’re thrilled to hear you’ve had such a great experience with our entire team. Providing friendly, helpful service and making sure your coverage fits your needs is always our goal! We’re especially glad Gray was able to make your recent policy changes easy to understand and simple to complete. We truly appreciate you and we're grateful you're part of our State Farm family! - Melanie"
Lisa Seger
April 23, 2026
"Melissa was professional yet kind, caring, and understanding when I let her know why I was calling. She explained things clearly when answering my questions."
"Lisa, thank you so much for your thoughtful review! We’re so glad to hear Melissa provided such kind, caring, and professional service during your call. Taking the time to listen, understand, and explain everything clearly is exactly the level of care we strive to provide. We truly appreciate your kind words and your support! - Melanie"
Cornelia Mathis
April 23, 2026
"Lola was amazing! She helped us with our home owners insurance and our car insurance. It was easy and she was very thorough. We highly recommend State Farm!"
"Cornelia, thank you so much for your kind words! We're so happy to hear that Lola took such great care of you. Your recommendation and support mean the world to us! Thank you again. - Melanie"
Richard Quirke
April 21, 2026
"Gray helped me today. Top notch service."
"Richard, thank you so much for sharing this with us! We're so happy to hear that Gray took such great care of you. If you need anything at all, please don't hesitate to reach out! - Melanie"
Dan Fitzgerald
April 20, 2026
"Melissa is awesome! Needed a windshield replacement on our car and she explained the process in detail. I received a call immediately after speaking with her and am on the schedule with the vendor. Way behind my expectations. Will certainly ask for Melissa for future insurance related questions or concerns. Dan & Thuvan Fitzgerald"
"Dan, thank you for the wonderful review! So happy Anna was there to help you review your policy and made you feel comfortable with the updates to your policy! Thank you for being a valued customer. "
Dickerson Adrienne
April 13, 2026
"Joshua Olson is very kind and knowledgeable. He assist me and my mom on our new tracker."
"Thank you so much for sharing this with us! Your experience with Joshua is exactly what we strive for! We appreciate your support. - Melanie"
Julie Cain
April 10, 2026
"Quick and easy Lola did a good job"
"Julie, we're so happy to hear that your experience with Lola was a positive one! We appreciate you taking the time to share. Thank you! - Melanie"
catherine erickson
April 9, 2026
"Nicole was an excellent listener, and helped me to save money, while making sure that I had the best coverage for my situation."
"Catherine, thank you so much for your kind words about Nicole! We're so happy to hear this. If you need anything at all, please don't hesitate to reach out! - Melanie"
Rachel Hughes
April 9, 2026
"Melissa was very helpful and pleasant to work with!"
"Rachel, thank you for taking a moment to share this with us! We're so happy to hear that Melissa was helpful and pleasant. Our team is always here to help! We appreciate you. - Melanie"
Marianella Rector
April 6, 2026
"Melanie Bakala State Farm office in Shelton has excellent staff. Nicole Gutierrez did an outstanding job today. She helped and answered all my questions about my multiple homes and my cars policies. Thank you so much!!!!"
"Marianella, thank you so much for sharing this with us! We're so happy to hear that Nicole took such great care of you. We appreciate you and your support more than you know! - Melanie"