State Farm® Insurance Agent Melanie Bakala

"They will not let you talk to Melanie, the person I talked to on phone refused to take a message, saying she was out of office for weeks and would not talk to me. Just wanted help with a hit and run. Had state farm over 25 years. Just upset I can get no help. This review is about this office. The company is a different rating."

"I used this office primarily to get comparisons, and was impressed how Cara Angell provided such personal attentiveness to us. Her enthusiasm and dedication in providing these quotes reflects more than just professionalism. She is just an incredible asset to this office."

"had phone appointment but by mistake went to Shelton office and was helped by Lola Vazquez. Very helpful and days later when I had questions about e-mails and mail received Lola explained all to me in a very professional and helpful way. We actually both ended up laughing. Very refreshing, enjoyed our visit and phone calls. M.P."

"Ben Johnson did an excellent job of helping me navigate thru the world of auto insurance. Ben was able to answer all of my questions, e-mail copies of my insurance card and provide information and help with my request for emergency roadside service. The world needs more Bens, Thank you."

"Darya was very helpful in explaining the costs and what my policy meant. I also appreciated being able to handle this process over email as I like to have written information on hand. I appreciated her time and patience in handling my questions and her repsonses were clear as well as concise."

"I was having difficulty finding insurance for my company, and then I crossed paths with Cara Agnell, and BAM. She was inquisitive about my situation, reviewed past policies, contract terms, and listened to me rant about the joys of insurance. Didn't just throw a bunch of forms at me to fill out that I didn't understand. She was personable, professional, and helped me understand what I needed to do and the types of insurance I would need to bind for my type of work. I have full confidence that should something go wrong, I can call Cara in this Bakala State Farm branch and learn what I need to know! Thanks for your hard work and help!"

"I've been a client of Melanie's for a few years. I received a call to schedule a review of my policy from Annetta Miller. I informed her that I had moved to Idaho and she immediately calmed my fears that I could stay with Melanie. From the start of making the appointment, she was very helpful( I recently moved to Rupert Idaho from La Conner WA and was thrown off by the 1 hour difference in time lol). Annetta was on time and explained my policy in such a way that even a 5 year old would've understood. I showed the chart to my Fiancé who is with USAA(we're both veterans) and she saw I had a better deal than USAA had to offer and want to talk to Annetta about us bundling. Thanks Annetta for your help and insight. I'm looking fwd to speaking with you again soon."

"We discussed life insurance possibilities with Cara Angell and were so impressed with her knowledge and guidance! She helped us find the best plan for us. No pressure, just info tailored to our needs presented in an understandable way. She also went over our current homeowner's and car insurance coverage and will be helping us make very low-cost adjustments that are incredibly beneficial. I highly recommend Cara and this office!"

"We changed most of our policies over to Melanie Bakala’s State Farm agency in Shelton, WA last summer. I have worked with Cara Angell to make sure we had the right policies and coverages in this change to State Farm. She has worked with us/me and answered countless questions truly going above and beyond what any agent has ever done. At Melanie’s agency, customer service still exists. Cara has earned our trust, and that says a lot! She can handle all our insurance needs and I will refer you all whenever I get the chance."

"The staff is always friendly and very helpful. This morning, we discovered we were missing an important paper for our records, misplaced during a late afternoon visit: Levi looked for it, and, when it wasn't found, obtained a copy from claims and sent it to us via email. We are so grateful!"

"I've had this team work with me for home insurance for my recent home purchase (Cara personally for my quote). They were clear, flexible, and made sure I understood what I was paying for or if I misunderstood something. Recommend to get quotes from this team when shopping for insurance."