State Farm® Insurance Agent Melanie Bakala
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Josh Mejia
July 17, 2026
5
out of
5
rating by Josh Mejia
"Kathy was absolutely wonderful to work with! She made getting my apartment renter's insurance quick, easy, and stress-free. She was friendly, knowledgeable, and took the time to explain everything clearly while helping me find the right coverage. I really appreciated her patience and professionalism throughout the entire process. I highly recommend Kathy to anyone looking for excellent customer service and help with their insurance needs. Thank you, Kathy!"
Andrew Snover
July 17, 2026
5
out of
5
rating by Andrew Snover
"We love state farm! We have and have had many vehicles. Nicole from the Shelton branch is always great and takes care of us every time."
Linda Dittmar
July 14, 2026
5
out of
5
rating by Linda Dittmar
"Nicole G was very helpful, answered my questions right away, and went the extra mile to assist me."
We responded:
"Linda, thank you for your kind words! We're thrilled to hear that Nicole took great care of you. If you need anything at all, please don't hesitate to reach out! - Melanie "
Geo Hill
July 13, 2026
5
out of
5
rating by Geo Hill
"great response quick and friendly . THANKS FOR HELPING"
We responded:
"Geo, thank you so much for taking the time to leave a positive review! We appreciate you and your support. - Melanie "
Joe Anderson
July 10, 2026
5
out of
5
rating by Joe Anderson
"My wife and I sat down with Gray McCoy this morning to go over our current State Farm insurance coverage. Gray was very knowledgeable, and recommended a couple minor adjustments to our coverage. We were very impressed with Gray’s expertise and demeanor. Very pleasant experience. We highly recommend the wonderful folks at Melanie Bakala’s Shelton State Farm Insurance Office. Thank you Gray"
We responded:
"Joe, thank you for your thoughtful review! We're so glad you and your wife had such a positive experience meeting with Gray. Taking the time to review coverage and help customers make informed decisions is something we value, and we're happy to hear his knowledge and professionalism made a great impression. We appreciate your trust and look forward to serving you for years to come! - Melanie"
Terry Buckendahl
July 9, 2026
5
out of
5
rating by Terry Buckendahl
"When looking for insurance during the construction of my vacation home outside Shelton, I called State Farm because my Mom's used them. Being from Ohio and not knowing anything about Construction insurance, it was great having someone like Lola to answer all my questions. She worked with my bank to make sure I had tge coverage needed. Would highly recommend them."
We responded:
"Terry, thank you for sharing your experience! We're so glad Lola was able to help guide you through the construction insurance process and answer your questions along the way. It's great to hear she worked closely with your bank to make sure everything was in place. We appreciate your kind words and are grateful for the opportunity to assist with your insurance needs! - Melanie"
Ethan Earley
July 9, 2026
5
out of
5
rating by Ethan Earley
"Kathy was great to work with on my boat insurance."
We responded:
"Ethan, thank you so much for your kind words! We're so happy to hear this and we're always here if you need us. - Melanie "
Suzanne Ewen
July 9, 2026
5
out of
5
rating by Suzanne Ewen
"State Farm/ Bakala Insurance Agency provides exceptional homeowners insurance service. Nicole Gutierrez is a prime example of their professionalism. She handled my home policy request with incredible speed and expertise, making the entire process completely stress-free. Her expedient service and clear communication gave me complete peace of mind protecting my home. I highly recommend working with Nicole for any of your insurance needs."
We responded:
"Suzanne, thank you for your wonderful review! We're so glad to hear Nicole provided prompt, professional service and made the process of setting up your homeowners insurance a great experience. We truly appreciate your recommendation and thank you for choosing our office! - Melanie"
Ann Dagle
July 9, 2026
5
out of
5
rating by Ann Dagle
"I signed up for Drive Safe, but when I got the beacon and directions which I thought required scanning, was going beyond my skill level. I called Joshua and he said come down and I will walk you through it. He not only walked me though it, he did the computer part and then went out to my car with me to put the beacon in. He also explained how it worked. I was not looking forward to doing this and was THRILLED with his above and beyond helpfulness."
We responded:
"Ann, thank you for taking the time to leave such a thoughtful review! We're so happy to hear Joshua was able to make the Drive Safe & Save setup simple and comfortable for you. Providing hands on support and taking the time to answer questions is something we take pride in, and we're glad he could help every step of the way. We truly appreciate you and look forward to assisting you whenever you need us! - Melanie"
Julie Manley
July 9, 2026
5
out of
5
rating by Julie Manley
"I'm very thankful for the help over the past few days by agent Payton. She was so patient with me as I have a very hectic schedule and she was polite, understanding, competent, and she had done her homework prior to our call. She was a pleasure to work with and is an asset to the office."
We responded:
"Julie, thank you so much for your thoughtful review! We're delighted to hear that Payton provided such patient, knowledgeable, and attentive service. We know schedules can get busy, so we're glad she made the process as easy as possible for you. Your kind words mean a lot, and we truly appreciate you taking the time to share your experience. Thank you for choosing our office! - Melanie"
Mike Campbell
July 7, 2026
5
out of
5
rating by Mike Campbell
"Kathy was very informative and helpful in fully explaining the rate quote for my house in Lilliwaup. Her helpfulness was a key reason I chose State Farm for this insurance."
We responded:
"Mike, thank you for taking the time to share your experience! We're so glad Kathy was able to clearly explain your homeowners insurance quote and answer your questions. Providing helpful, knowledgeable service is what we strive for, and we're so grateful for your trust! We look forward to being here whenever you need us! - Melanie"
Nancy Harry
July 7, 2026
5
out of
5
rating by Nancy Harry
"Kat Peterson from Bakala State Farm always goes above and beyond to meet her customers needs! From Homeowners to Auto to Life, whatever you need she’s ready to help and she’s always a pleasure to speak with!"
We responded:
"Nancy, thank you for the wonderful feedback! We're so glad to hear Kat provided such a positive experience. She takes pride in helping customers with their insurance needs and making the process as smooth as possible. We appreciate your kind words and your recommendation! - Melanie"
Ron Bock
July 2, 2026
5
out of
5
rating by Ron Bock
"Nicole did a great job. She was thorough and listened well. She is a keeper."
We responded:
"Thank you Ron!"
David Jeffery
July 1, 2026
5
out of
5
rating by David Jeffery
"Melanie was super polite, patiently listened to my rants about insurance and was very pleasant about it. She even suggested an option that best suited my needs. 5 star service for sure. Thanks again Melanie!"
We responded:
"David, thank you so much for your thoughtful review! It was a pleasure working with you, and I'm so glad I could help find an option that fit your needs. I appreciate your trust, your kind words, and your sense of humor!! We're always here if you need anything. - Melanie"
Isa Sanchez
July 1, 2026
5
out of
5
rating by Isa Sanchez
"Gray was very informative when we talked about life insurance."
We responded:
"Isa, thank you for taking a moment to share your positive experience with us! We're so happy to hear this. If you need anything else at all, please don't hesitate to reach out! - Melanie"
Mary-Jane Arnold
June 26, 2026
5
out of
5
rating by Mary-Jane Arnold
"Kathy was great to work with today. She explained everything thoroughly and answered all my questions about the final expenses policy. I had been looking for something in this area and this was just what I needled."
We responded:
"Thank you so much for sharing! Helping people with Life Insurance is one of the most important things we do. "
Ginny Coffman
June 26, 2026
5
out of
5
rating by Ginny Coffman
"What a great experience with this agent. Thank you Melissa Muzzi and Joshua Olson for all of your help to get our policy straightened out. Your customer service was awesome!"
We responded:
"So great to hear, Ginny. We love being your local resource for insurance!"
Jan Weatherly
June 25, 2026
5
out of
5
rating by Jan Weatherly
"Our conversation with Grey demonstrated a thorough review, patience and a personal interest. He is an exceptional employee."
We responded:
"Jan - that is great to hear. Gray is one of our local team here ready to serve you!"
Brittany Scozzafave
June 24, 2026
5
out of
5
rating by Brittany Scozzafave
"Kathy is always so helpful, informative, and kind. As a younger gal still learning about the insurance world, she has helped me so much and made everything simple and easy for me to understand! She has helped me with my insurance needs for a few years now and she is the best. :)"
We responded:
"That's how we roll, Brittany! Too many companies just throw out a price. We like to slow down and help you understand what your coverages do for you. "
Kelsey Norton
June 23, 2026
5
out of
5
rating by Kelsey Norton
"Cara at State Farm is professional, knowledgeable, and incredibly helpful throughout any of our business needs. Cara took the time to answer all my questions, explained my coverage options clearly, and made everything simple and stress-free. Excellent customer service and quick communication. I highly recommend Cara to anyone looking for reliable insurance support!”"
We responded:
"Thank you, Kelsey, for your wonderful feedback! We're thrilled to hear that Ben is providing you with excellent service and keeping you informed. We appreciate your trust in us for your life insurance needs!"
The Malones
June 23, 2026
5
out of
5
rating by The Malones
"Every person I have spoken with at this agency has been super helpful. Excellent customer service!!"
We responded:
"Thank you so much! Our team is always here to help however we can. We are so grateful that you are part of our State Farm family! - Melanie "
Mel Kirpes
June 23, 2026
5
out of
5
rating by Mel Kirpes
"Thanks for the great service today Nicole, much appreciated!"
We responded:
"Mel, thank you for taking a moment to share this with us! Our goal is to always leave you with a satisfied experience. We appreciate you! - Melanie "
Gary Wilson
June 22, 2026
5
out of
5
rating by Gary Wilson
"Melanie Bakala did a great job getting my policy in order and very nice and helpful."
We responded:
"Gary, thank you so much for your kind words! I'm always here to help however I can. If you need anything at all, please don't hesitate to reach out! - Melanie "
Reann Stratton
June 20, 2026
5
out of
5
rating by Reann Stratton
"Kathy was a helpful and a pleasure to work with, thank you!"
We responded:
"Reann, thank you so much for sharing your positive experience with us! We're so happy to hear this. Our team is always here to help! - Melanie "
eileen oberg
June 17, 2026
5
out of
5
rating by eileen oberg
"It was so nice to have a pleasant person help me remove an unused vehicle from my account, and give me the details of how this would affect my car's insurance. It will save me a lot of money.. Thank you. Makenzi"
We responded:
"Eileen, thank you for your kind review! We're glad we could help make the process simple and provide the information you needed. It's great to hear that the changes will help you save money. We appreciate the opportunity to assist you and thank you for choosing our agency! - Melanie"