Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lorie Rains

Lorie Rains

May 8, 2026

5  out of  5
rating by Lorie Rains
"Melissa, your help resolving issue on homeowners ins was quickly resolved. That is why I do Local only business. Melanie Bakala, State Farm your entire staff Golden!"
Profile photo of Grayce Navratil

Grayce Navratil

May 7, 2026

5  out of  5
rating by Grayce Navratil
"Lola was so helpful and made my insurance transition so easy!"
Profile photo of A Geno

A Geno

May 6, 2026

5  out of  5
rating by A Geno
"Nicole was informative and a great listener as well as a helpful. I'm a Senior and tend to get off track. She explained what I needed to do and I love her interactions. I've been with State Farm over 30 years. Get a quote today."
We responded:
"Thank you so much for sharing this with us! We're so happy to hear that Nicole listened to you and was helpful. My team and I are always here to help! We're so grateful that your part of our State Farm family and for your continued trust in us all this time! If you need anything at all, please give us a call! - Melanie"
Profile photo of Katy Emerson

Katy Emerson

May 5, 2026

5  out of  5
rating by Katy Emerson
"Lola was extremely helpful and made the process super easy. Highly recommend."
Profile photo of Steve Shaffer

Steve Shaffer

May 5, 2026

5  out of  5
rating by Steve Shaffer
"Kathy was most helpful and knowledgeable. We are glad we found her."
We responded:
"Steve- we are so happy to hear that!"
Profile photo of Sooyoung Lee

Sooyoung Lee

May 5, 2026

5  out of  5
rating by Sooyoung Lee
"I'm so glad Nicole Gutierrez is my insurance agent! She is easy to communicate with and very knowledgeable and also professional! She answered all my questions that I had very quickly. I highly recommend her as your insurance agent!"
Profile photo of Charles Kubilius

Charles Kubilius

May 4, 2026

5  out of  5
rating by Charles Kubilius
"Kathy was my mentor and help me a ton. Good people ,very pleasant and professiona. I would recommend her to all that are good."
Profile photo of Ryan Simons

Ryan Simons

May 1, 2026

5  out of  5
rating by Ryan Simons
"Thank you for your quick service."
Profile photo of Parllel FN

Parllel FN

May 1, 2026

5  out of  5
rating by Parllel FN
"I recently had the pleasure of working with Kathy Bader. She made the insurance process so easy. Mersades was friendly, knowledgeable, and always ready to tackle my questions. I would highly recommend her to anyone looking for an insurance agent that puts customers first. -Katy"
We responded:
"Katy, what an amazing review! We’re so happy that Mersades has been able to make your experience such a great one. Thank you for choosing our agency! "
Profile photo of Ethan Hunt

Ethan Hunt

April 30, 2026

5  out of  5
rating by Ethan Hunt
"Spoke with Kathy about various insurance options today. Found her to be pleasant, helpful and succinct in answering my questions. I'd gladly recommend her to friends and acquaintances."
Profile photo of Jill Himlie

Jill Himlie

April 29, 2026

5  out of  5
rating by Jill Himlie
"Gray was helpful today making updates and changes to my auto policy coverage. He was very patient with my questions and worked to make sure my coverage and rate were correct"
Profile photo of Becky N

Becky N

April 29, 2026

5  out of  5
rating by Becky N
"Melissa provided excellent customer service. She was easy to reach, provided helpful information, and followed up as she committed."
Profile photo of mike speece

mike speece

April 29, 2026

5  out of  5
rating by mike speece
"Gray is good about following through and returning calls."
We responded:
"Mike, thank you for sharing this! We're thrilled to hear that Gray is good about returning calls and following through. We're always here to help! - Melanie"
Profile photo of Walter Melons

Walter Melons

April 29, 2026

5  out of  5
rating by Walter Melons
"Talked to Gray, he helped me save money!"
We responded:
"Walter, thanks for taking a moment to share this with us! We're so happy to hear it. If you need anything else at all, please don't hesitate to reach out! - Melanie"
Profile photo of Yvonne Jorgensen

Yvonne Jorgensen

April 28, 2026

5  out of  5
rating by Yvonne Jorgensen
"Lola went above and beyond to help me out. Very professional and informative."
We responded:
"Yvonne, thank you so much for your kind review! We’re so glad to hear Lola went above and beyond to help you and provided such professional, informative service. Taking great care of our customers is always our top priority. We truly appreciate your support and your kind words! - Melanie"
Profile photo of Ian Rudd

Ian Rudd

April 27, 2026

5  out of  5
rating by Ian Rudd
"The whole team at Bakala Statefarm has been great to work with! Super friendly, super helpful and always making sure we have the right plans for what we need right now. I worked with Gray this last time I changed up policy’s and he was awesome! Made the whole thing easy to understand and easy to apply for."
We responded:
"Ian, thank you so much for your wonderful review! We’re thrilled to hear you’ve had such a great experience with our entire team. Providing friendly, helpful service and making sure your coverage fits your needs is always our goal! We’re especially glad Gray was able to make your recent policy changes easy to understand and simple to complete. We truly appreciate you and we're grateful you're part of our State Farm family! - Melanie"
Profile photo of Lisa Seger

Lisa Seger

April 23, 2026

5  out of  5
rating by Lisa Seger
"Melissa was professional yet kind, caring, and understanding when I let her know why I was calling. She explained things clearly when answering my questions."
We responded:
"Lisa, thank you so much for your thoughtful review! We’re so glad to hear Melissa provided such kind, caring, and professional service during your call. Taking the time to listen, understand, and explain everything clearly is exactly the level of care we strive to provide. We truly appreciate your kind words and your support! - Melanie"
Profile photo of Cornelia Mathis

Cornelia Mathis

April 23, 2026

5  out of  5
rating by Cornelia Mathis
"Lola was amazing! She helped us with our home owners insurance and our car insurance. It was easy and she was very thorough. We highly recommend State Farm!"
We responded:
"Cornelia, thank you so much for your kind words! We're so happy to hear that Lola took such great care of you. Your recommendation and support mean the world to us! Thank you again. - Melanie"
Profile photo of Richard Quirke

Richard Quirke

April 21, 2026

5  out of  5
rating by Richard Quirke
"Gray helped me today. Top notch service."
We responded:
"Richard, thank you so much for sharing this with us! We're so happy to hear that Gray took such great care of you. If you need anything at all, please don't hesitate to reach out! - Melanie"
Profile photo of Dan Fitzgerald

Dan Fitzgerald

April 20, 2026

5  out of  5
rating by Dan Fitzgerald
"Melissa is awesome! Needed a windshield replacement on our car and she explained the process in detail. I received a call immediately after speaking with her and am on the schedule with the vendor. Way behind my expectations. Will certainly ask for Melissa for future insurance related questions or concerns. Dan & Thuvan Fitzgerald"
We responded:
"Dan, thank you for the wonderful review! So happy Anna was there to help you review your policy and made you feel comfortable with the updates to your policy! Thank you for being a valued customer. "
Profile photo of Dickerson Adrienne

Dickerson Adrienne

April 13, 2026

5  out of  5
rating by Dickerson Adrienne
"Joshua Olson is very kind and knowledgeable. He assist me and my mom on our new tracker."
We responded:
"Thank you so much for sharing this with us! Your experience with Joshua is exactly what we strive for! We appreciate your support. - Melanie"
Profile photo of Julie Cain

Julie Cain

April 10, 2026

5  out of  5
rating by Julie Cain
"Quick and easy Lola did a good job"
We responded:
"Julie, we're so happy to hear that your experience with Lola was a positive one! We appreciate you taking the time to share. Thank you! - Melanie"
Profile photo of catherine erickson

catherine erickson

April 9, 2026

5  out of  5
rating by catherine erickson
"Nicole was an excellent listener, and helped me to save money, while making sure that I had the best coverage for my situation."
We responded:
"Catherine, thank you so much for your kind words about Nicole! We're so happy to hear this. If you need anything at all, please don't hesitate to reach out! - Melanie"
Profile photo of Rachel Hughes

Rachel Hughes

April 9, 2026

5  out of  5
rating by Rachel Hughes
"Melissa was very helpful and pleasant to work with!"
We responded:
"Rachel, thank you for taking a moment to share this with us! We're so happy to hear that Melissa was helpful and pleasant. Our team is always here to help! We appreciate you. - Melanie"
Profile photo of Marianella Rector

Marianella Rector

April 6, 2026

5  out of  5
rating by Marianella Rector
"Melanie Bakala State Farm office in Shelton has excellent staff. Nicole Gutierrez did an outstanding job today. She helped and answered all my questions about my multiple homes and my cars policies. Thank you so much!!!!"
We responded:
"Marianella, thank you so much for sharing this with us! We're so happy to hear that Nicole took such great care of you. We appreciate you and your support more than you know! - Melanie"