Melanie Bakala

"I have been with State Farm for over thirty years. The staff at Melanie Bakala’s office has by far been the best State Farm agents i have dealt with. The office is very helpful and friendly. Today I dealt with Amanda. She was able to take care of my needs in a timely manner and make sure I got the best policy possible."

"Cassie was phenomenal!!Fantastic in every possible way.Wasnt sure about changing insurance companies,but she was so friendly,knowledgeable and helpful that I was immediately comfortable,at ease,and switched immediately!!"

"Cassie Brooks worked so diligently to work on our unusual insurance needs. Went above and beyond to help."

"Had such a great experience Michelle expedited with such ease and her expertise made is such an easy experience to get everything taken care of in just one call. Thank you for a great customer service experience! 🙏❤️❤️❤️"

"Very friendly staff and very helpful"

"Great customer service and excellent communication"

"Absolutely amazing staff. Anna and all the rest of the ladies I’ve spoken with at this State Farm have made the transition easy from my old company."

"Anna was super helpful!"

"I have had nothing but great service. Everyone I come in contact with is so helpful and kind.!"

"Cassie made the transition to State Farm seamless and easy. She was very responsive to inquiries and answered all my questions. I highly recommend Cassie as your next State Farm insurance agent."

"A friend referred me to Kellie Wright when I was having trouble finding the right insurance for my camper van. Working with Kellie made a typically very boring adulting task super enjoyable and stress free! Thank you so much for your help!"

"There was a mix up with my lien holder on my car, die to moving and transferring insurance companies. I called and asked for info to hopefully get them off my backs. Instead of giving me info, they asked for the number and called the lien holder and got it all taken care of for me. Above and beyond. So thrilled to know they have my back."

"Kellie was a great help and an excellent agent"

"I worked with Michelle. She went above and beyond to make sure I was taken care of."

"I worked with Kellie Wright and she was amazing! She took the time to make sure my policies were written correctly. She was professional and knowledgeable. She really made the process and transition smooth and now my entire household is insured with State Farm!"

"Friendly, curtious, and professional. All staff are always willing to take the time needed to answer all your questions and do whatever you need done with polices."

"Kellie with State Farm- Shelton, WA Office- is an amazing agent and so wonderful to work with. Was only expecting an auto quote and I ended up transferring all of my insurance needs to them because of their great rates and offerings, but mostly because of the top notch service she provided me. I highly recommend!"

"The team at Melanie's office always goes above and beyond. Working with Anna has been fabulous, she provides incredible customer service and continues to help until the question is resolved. She's a joy to work with and makes the process to update and get new policies a breeze. Thank you!"

"Best customer service I have ever experienced with an insurance company."

"Kellie was very helpful and quick to assist me with adding a new policy to my account. Very responsive and thorough."

"Lynn has been excellent to work with. When our policy was accidentally dropped, she helped us reinstate our policy. She regularly communicated with us and provided us updates. She repeatedly checked with the underwriters until our policy was reinstated. We highly recommend her without any reservations."

"Michelle is Amazing I have enjoyed her as my auto insurance agent for over 20 years! Always a phone call away and always happy. You won’t find a better agent!"

"My agent, Kellie Wright, is super awesome and help me get the best packages for my family and I. 10/10 would recommend again!"