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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mari Madsen

October 2, 2026

5  out of  5
rating by Mari Madsen
"Daniella is knowledgeable, friendly and professional!"
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Michelle Goode

October 2, 2026

5  out of  5
rating by Michelle Goode
"Nicole took my call and did a fantastic job adding my new vehicle to my policy. She was friendly and very informative."
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Tyree LONG

October 1, 2026

5  out of  5
rating by Tyree LONG
"I would like to thank Kathy for her help in finding housing coverage. She has been amazing"
We responded:
"Tyree,

Thank you so much for sharing your experience! It's wonderful to hear that Kathy was able to assist you with your housing coverage needs. We're thrilled to know you had an amazing experience with us.

- Melanie"
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Debra Piper

October 1, 2026

5  out of  5
rating by Debra Piper
"Galena made the transfer to my new car easy!
She is very helpful and patient with a person that needs assistance. Thank you"
We responded:
"Debra,

Thank you so much for your kind words! It's wonderful to hear that the transfer to your new car went smoothly and that you found the assistance helpful and patient. We truly appreciate your feedback and are here to help with any of your insurance needs.

- Melanie"
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barney ensign

September 30, 2026

5  out of  5
rating by barney ensign
"Quick and easy. McKenzie did a great job for me."
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Pam Dicesare

September 29, 2026

5  out of  5
rating by Pam Dicesare
"Extremely, helpful, pleasant agent from State Farm. Offers help and truly listens to your questions. I have been with State Farm, and my late husband, since 1951. Moved here in 2015 from Miami Florida where I had State Farm as well. Will never change to any other company as they are the BEST, and McKenzie was so helpful and a sweetheart ❤️. Thankyou State Farm !!!"
We responded:
"Pam,

Thank you so much for your wonderful feedback! It's heartwarming to hear about your long-standing relationship with us since 1951. We're delighted to know that you've had such a positive experience with our office and that you found the assistance you needed. Your kind words mean a lot to us, and we're thrilled to have you as part of our State Farm family.

- Melanie"
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Brittany Saenz-Garcia

September 28, 2026

5  out of  5
rating by Brittany Saenz-Garcia
"Melanie goes above & beyond !! Talked me through everything & help me better understand having my own insurance ! Felt secure and felt refreshing to have someone answer my questions with honesty !! She even sent me a thank you card & espresso card!! Feels good to have insurance through state farm"
We responded:
"Brittany,

Thank you so much for your wonderful feedback! It's fantastic to hear that you felt secure and refreshed with the service provided. I'm glad I could help you better understand your insurance and answer your questions honestly. It's always a pleasure to go the extra mile for you. Enjoy the thank you card and espresso card, and I'm thrilled you're happy with your insurance through State Farm.

- Melanie"
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Chris Larmore

September 24, 2026

5  out of  5
rating by Chris Larmore
"McKenzie, was a great help with fixing some minor issues with my insurance."
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Dennis Workman

September 24, 2026

5  out of  5
rating by Dennis Workman
"I am having the most bizarre experience getting the windshield replaced on our Class A Motorhome. Usually everything goes off without a hitch. HOWEVER comma, the Baton changed hands and I disappeared thru the cracks. Makenzi is in the process of pulling me out of the cracks and sleuthing out the issues. Very Hands On and appreciate her keeping me informed so we can move forward.
Thank You, Makenzi"
We responded:
"Dennis,

Thank you for sharing your experience with us! It's great to hear that Makenzi is providing hands-on assistance and keeping you informed as you navigate the windshield replacement for your Class A Motorhome. We truly appreciate your patience and understanding as we work through this. If there's anything else you need, please feel free to reach out.

- Melanie"
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Tara Anthis

September 23, 2026

5  out of  5
rating by Tara Anthis
"Makenzi was a wonderful help. She took care of faxing information for our new car to the bank! She’s was a pleasure!!"
We responded:
"Tara,

Thank you so much for your kind words! It's fantastic to hear that you had a pleasant experience with your new car insurance needs. We're thrilled that everything went smoothly with the bank. If there's anything else we can assist you with, please don't hesitate to reach out.

- Melanie"
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David Swink

September 23, 2026

5  out of  5
rating by David Swink
"I have been with State Farm for over 30 years. I recently bought a new house. Kat was very helpful and professional in setting my new home owners account. I have been very happy with the service I have received from the Bakala team. I would recommend them highly. Thank you."
We responded:
"David,

Thank you so much for your kind words and for being a loyal customer for over 30 years! It's wonderful to hear that Kat was able to assist you with setting up your new homeowners account. We're thrilled to know you're happy with the service from our team. Your recommendation means a lot to us.

- Melanie"
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Aimee Hancock

September 22, 2026

5  out of  5
rating by Aimee Hancock
"Joshua Olson was amazing to work with! I had multiple questions regarding our auto's, home and boat polices. He answered all my questions with ease. I never felt rushed, I felt like his priority. Thank you for taking the time to handle all my concerns!"
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Roger Easterling

September 22, 2026

5  out of  5
rating by Roger Easterling
"Kathy"
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Virginia Ringseth

September 21, 2026

5  out of  5
rating by Virginia Ringseth
"I recently purchased an insurance policy through this agency. Lola was very thorough, knowledgeable, patient, and easy to work with. Her approach was that of a trusted advisor, as opposed to someone just trying to sell you something. I would recommend her without hesitation. Thanks Lola!"
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Shayla Wood

September 19, 2026

5  out of  5
rating by Shayla Wood
"Kathy was so kind and helpful! I will be recommending the Bakala office to all of my friends and neighbors."
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Carlton Sessoms

September 18, 2026

5  out of  5
rating by Carlton Sessoms
"I wasn't sure what the phone meeting with State Farm was about, but I'm glad I made the time for it. Gray was both professional and personable. He went over areas of my policy that needed tweaking, and now I have coverage that best protects myself and my family!"
We responded:
"Carlton,

Thank you so much for taking the time to share your experience! I'm thrilled to hear that your phone meeting was helpful and that you now have coverage that best protects you and your family. It's wonderful to know that Gray was able to assist you in such a professional and personable manner. If you have any more questions or need further assistance, feel free to reach out anytime.

- Melanie"
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Rob N

September 18, 2026

5  out of  5
rating by Rob N
"Kat was awesome and so helpful.
Thank you."
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Cindy Theis

September 17, 2026

5  out of  5
rating by Cindy Theis
"Excellent fast and courteous service received by Makenzi replacing and adding new vehicle for me on our existing policy. I’m not technology savvy and was having difficulties doing it myself and received immediate help and temporary new ID card were immediately sent to me. She was friendly, efficient, and very helpful. Highly recommend State Farm"
We responded:
"Cindy, thank you so much for your kind words! I’m thrilled to hear you had a positive experience and found our team friendly and helpful. We truly appreciate your recommendation! - Melanie"
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A Geno

September 16, 2026

5  out of  5
rating by A Geno
"9-15-2026 Makenzi just helped me via email regarding the State Farm dividends email I had received. She explained it was not a SCAM and how to submit my information for that dividend. Thanks State Farm, Shelton - you're the Best.

9-10-2026 Just spoke with KAT regarding my bills. She was thorough and complete and able to explain what the two bills were for. She was a great listener, informative, and easy to talk to. Like a good neighbor- KAT at State Farm was there for ME. Thank you.

8-31-2026 I spoke with GRAY to update my homeowners, and two car insurances and then added Cyber Identity Restoration and Fraud Loss Coverage, Service Lines (water, sewer, gas, etc.), Personal Injury Protection, and liability. He is very informative and helpful during this policy intervention and personal information review. I feel like State Farm has got me covered. CALL and ask to speak to GRAY you will be happy you did.

EARLIER REVIEW:
Nicole was informative and a great listener as well as a helpful. I'm a Senior and tend to get off track. She explained what I needed to do and I love her interactions. I've been with State Farm over 30 years. Get a quote today."
We responded:
"Thank you so much for sharing this with us! We're so happy to hear that Nicole listened to you and was helpful. My team and I are always here to help! We're so grateful that your part of our State Farm family and for your continued trust in us all this time! If you need anything at all, please give us a call! - Melanie"
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D Meyers

September 16, 2026

5  out of  5
rating by D Meyers
"Makenzie Hedland was just wonderful in helping me out. She was patient with me to the extreme, making sure to resolve all my issues. I give her a 5 star rating."
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Mila K.

September 14, 2026

5  out of  5
rating by Mila K.
"I highly recommend my insurance agent Kathy Bader! They have been incredibly helpful, professional, and responsive throughout the entire process. They helped me find and set up car insurance for both of my vehicles, as well as home insurance, and they are currently assisting me with my life insurance.

What I appreciate most is how easy they make everything. They take the time to explain my options, answer all my questions, and make sure I understand the coverage before making any decisions. I never feel pressured, and I truly feel like they have my best interests in mind.

Having someone I can trust to help with multiple types of insurance gives me great peace of mind. I’m very happy with the service I’ve received and would definitely recommend them to anyone looking for a knowledgeable, trustworthy, and dependable insurance agent!"
We responded:
"Mila,

Thank you so much for sharing your wonderful experience! It's fantastic to hear how helpful, professional, and responsive the service has been for your car, home, and life insurance needs. It's important to us that you feel informed and comfortable with your coverage decisions, and we're thrilled to know that you feel supported and understood. Your trust and satisfaction mean the world to us, and we're grateful for your recommendation. If there's anything else we can assist you with, please don't hesitate to reach out.

- Melanie"
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Melanie Berman

September 14, 2026

5  out of  5
rating by Melanie Berman
"Kathy Bader carefully walked me through every step of picking the right coverage for me as I was moving across country to Washington State. Excellent service -highly recommended!"
We responded:
"Melanie,

Thank you so much for sharing your experience! It's wonderful to hear that you received excellent service while selecting the right coverage for your move to Washington State. We truly appreciate your recommendation and are thrilled to have been able to assist you. If you ever need anything else, don't hesitate to reach out.

- Melanie"
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Sheree Rasler

September 4, 2026

5  out of  5
rating by Sheree Rasler
"Kathy is so personable"
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Geo Hill

September 2, 2026

5  out of  5
rating by Geo Hill
"great response quick and friendly . THANKS FOR HELPING"
We responded:
"Geo, thank you so much for taking the time to leave a positive review! We appreciate you and your support. - Melanie "
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Kathy Suydam

September 1, 2026

5  out of  5
rating by Kathy Suydam
"Agent Kathy Bader was most helpful. She gave very thorough information; I appreciated her help - and cheery attitude."