State Farm® Insurance Agent Melanie Bakala
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Steve Robinson
March 13, 2025
5
out of
5
rating by Steve Robinson
"Ben Johnson was outstanding in helping close the loop with StateFarm and linc their glass repair company. Botha sides waiting for approval which was not moving until Ben stepped in. Now approved. My car will be fixed in short order. Thanks Ben. SCR."
Richard Sines
March 13, 2025
5
out of
5
rating by Richard Sines
"Joseph was a professional and courteous representative who was consistently prompt and clear in his communication regarding the multiple policies for which I had need. Thank you!"
kimo duwel
March 13, 2025
5
out of
5
rating by kimo duwel
"Agent Joseph was very informative and helpful with my questions. Allowing me to make a better decision on my policy coverages . I would recommend them to friends and family!"
We responded:
"Thank you, Kimo, for your fantastic review! We're thrilled to know that Joseph provided you with excellent assistance. Your recommendation is greatly appreciated. If you have any more questions or need help, don't hesitate to contact us anytime."
Kristina Hliboki
March 12, 2025
5
out of
5
rating by Kristina Hliboki
"Great service"
We responded:
"Kristina, we appreciate your feedback! Our team is dedicated to making sure every client has the best experience possible, and we’re so glad you felt taken care of. Thank you for choosing our agency!"
Jenn Frew
March 12, 2025
5
out of
5
rating by Jenn Frew
"I received a cold call from Joseph and made the change from farmers to State Farm. This was primarily due to the customer service I received from Joseph. He assisted me with navigating through my numerous vehicles as well as my home insurance. He is knowledgeable, and most of all patient and kind. Thanks Joseph!"
We responded:
"Thank you, Jenn, for your wonderful feedback! We're thrilled to hear about your positive experience with Joseph. His dedication to providing exceptional service is truly valued. We appreciate your trust in us for your insurance needs. Welcome to the State Farm family!"
Mayra Leavitt
March 12, 2025
5
out of
5
rating by Mayra Leavitt
"Dayra responded quickly to my request and did an excellent job!"
We responded:
"Thank you, Mayra, for your great review! We're happy to hear that Dayra gave you quick and excellent service. Your feedback means a lot to us and encourages us to keep providing the best service possible."
Robin Reed
March 7, 2025
5
out of
5
rating by Robin Reed
"Thank You Kathy Bader for all your help! You were very thorough and professional.............Robin Reed"
L Rae
March 6, 2025
5
out of
5
rating by L Rae
"I'm very thankful to have found an insurance company that still believes in customer service! If you don't reach them by phone, they will promptly call you back. You can also text or email them. Cara, thank you for being there and making it a positive experience!"
We responded:
"Thank you, L Rae, for your wonderful feedback! We're so happy to hear about your positive experience with our team, especially Cara. Your satisfaction with our customer service is our top priority. We appreciate your trust in us and look forward to serving you again."
leila makboul
March 6, 2025
5
out of
5
rating by leila makboul
"Josh was a wonderful help in explaining my home insurance coverage and levels. He has wonderful customer service skills, and answered all of my questions in a timely and professional manner. I have not had anything less than stellar customer service from this group as a whole."
We responded:
"Thank you, Leila, for your valuable feedback. We are pleased to learn that Josh delivered exceptional service and addressed all your inquiries. Your satisfaction is our top priority, and we are glad to have met your expectations. We appreciate your support and look forward to the opportunity to serve you again."
Chandra Prescott
March 4, 2025
5
out of
5
rating by Chandra Prescott
"Mersades responded immediately and was prompt on helping me get my renters to my new address! Extremely lovely and professional. Fast and kept me informed each step of the way. She's always on top of any questions and it's always a easy call. Thanks for being fantastic!"
We responded:
"Thank you, Chandra, for your wonderful review! We're thrilled to hear that Mersades provided prompt and professional service. Your satisfaction is our priority, and it's great to know we met your expectations. We appreciate your feedback and look forward to assisting you again."
Stephanie Ware
February 28, 2025
5
out of
5
rating by Stephanie Ware
"I recently had the pleasure of working with Mersades Emerson for an insurance quote, and I couldn’t be more impressed. She was professional, knowledgeable, and took the time to explain all my options clearly. Mersades responsiveness and willingness to answer all my questions was appreciated. Thank you for your excellent service!"
We responded:
"Stephanie, thank you for sharing your wonderful experience with Mersades. We're thrilled to hear she provided you with professional and knowledgeable service. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. "
Ramon C
February 28, 2025
5
out of
5
rating by Ramon C
"Spoke with Mersades today. Really easy going and got me the best quote. Thank you for all the help. 5 star for sure."
We responded:
"Thank you, Ramon, for your fantastic feedback! We're delighted to know that Mersades delivered exceptional service and offered you the best quote. We truly appreciate your 5-star rating. If you need any further assistance, don't hesitate to contact us anytime."
Tammy McCorkle
February 27, 2025
5
out of
5
rating by Tammy McCorkle
"Kat Peterson Has been amazing to work with, I have never had insurance before with a dedicated insurance agent that is so responsive, knowledgeable and great to work with. Thank you Kat for all you do and being a great agent!"
We responded:
"Thank you, Tammy, for your wonderful feedback! We're thrilled to hear about your positive experience with Kat. Your satisfaction is our priority, and we're glad Kat could provide the exceptional service you deserve. We appreciate your trust in us! "
Samantha Alsaleh
February 27, 2025
5
out of
5
rating by Samantha Alsaleh
"I feel as though I made the right decision choosing Melanie Bakala - State Farm insurance, I was set up with a very nice young lady named Mersades, she was quite helpful in getting me the best quote for my budget and safer travel for me and both of my children! I DEFINITELY RECOMEND!!!!"
We responded:
"Thank you, Samantha, for your wonderful feedback! We're thrilled to hear that Mersades was able to assist you effectively. Your recommendation means a lot to us. If you need further assistance, feel free to reach out. Safe travels to you and your family!"
Rita Gedney
February 26, 2025
5
out of
5
rating by Rita Gedney
"Dayra was thorough and gave me the time I needed to review all my insured items as well as looking at alternatives and different scenarios."
We responded:
"We appreciate your support, Rita! Ensuring our clients receive top-quality service is always our priority, and we’re so pleased to hear we could assist you. If you ever have any questions, we’re just a phone call away! "
Jessica Smith
February 25, 2025
5
out of
5
rating by Jessica Smith
"Mersades Emerson was super helpful and walked me through all of the details of my policy. She was able to save us over $120 dollars a month plus we were getting more coverage. 100% worth emailing and getting a quote."
We responded:
"Thank you, Jessica, for your wonderful review! We're thrilled to hear that Mersades was able to assist you effectively and save you money while providing better coverage. Your satisfaction is our priority, and we appreciate your trust in us."
Garrett Corbett
February 25, 2025
5
out of
5
rating by Garrett Corbett
"Quick and stress-free stress free, Ben really gets the job done!"
We responded:
"Thanks, Garrett, for your great review! We're glad Ben made your experience easy. Your satisfaction matters to us, and we appreciate your feedback. If you need anything else, just let us know."
Roberta Brownstein
February 25, 2025
5
out of
5
rating by Roberta Brownstein
"Mercedes was extremely helpful, and saved me over half of what I was paying with a different insurance provider"
We responded:
"Thank you, Roberta, for your great review! We're glad Mercedes could assist you and help you save on your insurance. Your satisfaction is our priority!"
Mark Perdue
February 20, 2025
5
out of
5
rating by Mark Perdue
"Today I needed to make a move, and I decided to give State Farm a go. My family has insured their property through state farm for a while so the choice was fairly easy for me. With the switch I was offered fair pricing that fit my budget. I was helped kindly and professionally by Mersades Emerson, all my questions answered, i had multiple options to pick from, and zero pressure to make a choice beyond what i would feel comfortable with. I'm thankful she could help me to meet my needs. Thank you Mersades!"
We responded:
"Mark, thank you so much for sharing your positive experience with us. We’re truly thrilled to hear that Mersades was able to provide you with exceptional service and that our offerings met your needs. Your satisfaction means the world to us, and we deeply appreciate your trust in State Farm."
kevin briggs
February 20, 2025
5
out of
5
rating by kevin briggs
"Kathy Bader was the agent whom worked with me to get a new home owners policy and new auto policies . Her level of professionalism and her sincereness is exemplary. Kathy thank you for everything!!!"
We responded:
"Your review made our day, Kevin! We strive to make insurance simple and stress-free, and we’re so happy to hear we met your expectations. Thanks for trusting us! "
Diane Myrick
February 13, 2025
5
out of
5
rating by Diane Myrick
"My rep, Kathy Bader was so knowledgeable on a variety of products. She explained everything so well. My husband and I called for auto insurance but ended up getting some life insurance as well. Customer Service is a 10 out of 10. Thanks Kathy Bader!!!!!"
We responded:
"We’re so lucky to have wonderful customers like you, Diane! Thanks for the kind words—our team is always here whenever you need us. "
Tera Strobel
February 10, 2025
5
out of
5
rating by Tera Strobel
"Mersades Emerson was a pleasure to work with she was very knowledgeable and friendly !! She made my experience very pleasant and easy ❤️"
We responded:
"Thank you for your thoughtful review, Tera! It’s always our goal to provide clear, professional, and friendly service, and we’re so glad to know we delivered. We appreciate your trust in us! "
Julie Parker
February 9, 2025
5
out of
5
rating by Julie Parker
"I just transferred my home and auto insurance to State Farm after getting a quote from Kathy Bader that was hundreds of dollars less than what I was paying before. Kathy was very helpful getting me the information I needed to make my decision and made the process of changing policies very easy to navigate."
We responded:
"Julie, thank you for sharing your positive experience with us. We're delighted to hear that Kathy was able to assist you effectively and provide a competitive quote. We appreciate your trust in State Farm for your home and auto insurance needs. "
Levi Strobel
February 7, 2025
5
out of
5
rating by Levi Strobel
"Great staff and very quick set up and affordable rates. Mersades was very helpful and explained all options, highly recommend giving them a call."
We responded:
"Levi,it means so much to us that you had a five-star experience! Our team is dedicated to providing the highest level of service, and your kind words truly make our day. Thank you for trusting us with your insurance needs! "
Susan Strobel
February 7, 2025
5
out of
5
rating by Susan Strobel
"Mersades Emerson gave me a new quote I am considering changing my long standing relationship with my current insurance pleasure to do business with her"
We responded:
"Susan, thank you for sharing your positive experience with Mersades. We're delighted to hear that you're considering us for your insurance needs. If you have any questions or need further assistance, please feel free to reach out. "