State Farm® Insurance Agent Melanie Bakala

"Kathy is great to work with, patiently covered all my questions and cut my homeowners policy in half!"

"A very professional yet friendly review of our home and auto insurance policies to date. She was friendly, knowledgeable, and helpful in every aspect of our conversation. Highly recommend State Farm"

"Kat Peterson answered my questions thorough and used excellent examples."

"We were long-time State Farm customers but decided to see if “the grass was greener” elsewhere. Spoiler alert: it wasn’t. Not even close. After that experience, we found ourselves right back at Melanie Bakala’s office with our tail tucked between our legs. From the moment we returned, we were treated with kindness and zero judgment. Mersades helped us through the process, and she was absolutely incredible. She was patient, thoughtful, and thorough, and took the time to explain everything clearly. Not only did she make the experience seamless, but she also helped us save a significant amount of money, even more than before we left. It honestly felt like we never left. The level of service, professionalism, and genuine care is exactly why we should’ve never gone anywhere else. We’re truly grateful for Mersades and the entire team at Melanie Bakala State Farm. Thank you for welcoming us back with open arms. We won’t be wandering again. ❤️"

"Great experience working with my agent, Lola at State Farm. She was awesome— I had a quick question and needed some assistance, and she took care of everything quickly and efficiently. I really appreciate how easy she made the process. Highly recommend!"

"Lola was amazing, helping me get a new home and auto policy going this morning. The process was fast and so easy. She was very respectful and responsive to all my questions, walking me through the entire process. Thank you Lola!"

"Worked with Kat today to get new life policy before my old one sunset or renewed at a much higher rate. She was awesome to work with!"

"I had the best experience with Mercades Emerson! She was very helpful in all my insurance needs! It’s nice to do business in person instead of just over the phone. 😊"

"Lola was wonderful! She actually called me while I was navigating the website, advised me on different options, there was an immediate trust based on her knowledge of different variables. I am so happy to switch from my previous provider."

"Mersades Emerson helped me with a life insurance quote. She was very helpful and answered all my questions. Thank you!"

"Gray and Lola have BOTH been AMAZING to work with - super efficient, super helpful, thorough and so friendly!! We are really happy with State Farm and customer service exhibited by Gray and Lola keep us coming back!! Thank you!!"

"Great direct phone access, was referred to state farm from a friend, friendly, knowledgeable, same day new homeowners policy at a good price!"

"Made switching to my own insurance for my car easy and got me a great price."

"Nicole was super responsive, helpful and concise. She made sure I understood my options which allowed me to make an informed decision. Great customer service!"

"Saved me money and had a great time doing it. It's nice to have an actual local agent again! Thanks Mersades for all your help and making the transition easy!"

"Kara was very informative and went over my policy with me, making sure that I understood what I was paying for and that I was good with the coverage that I had decided on and that it would meet my needs. She is very easy to talk to and understand. I am happy with the price and the coverage. And am looking forward to adding a homeowner policy to my auto policy in the near future."

"So grateful to have a team of reps who are always a breeze to work with. This time we had Dinah take care of our policy change and it was done with basically zero effort on my end and everything exactly as I'd had hoped and expected. The rest of the businesses in Washington could learn a little something about customer service and providing a great customer experience from this state farm agency as they set the standard for how people should be treated. Thanks state farm, and Dinah! Update 11/24/25 - Had to make a change and Gray made it a breeze! Still super thankful to have a great agency we can trust. Thanks Gray and the State Farm team!"

"I have been with state farm for over 5 years and I can say it's an amazing insurance company my daughter's friend makenzi hedland works there and everytime I see her she has a smile on her face and gets what I need done in a heart beat!. Such a devoted worker!"

"Would like to thank Mercedes Emerson for the great help with our insurance needs. She was very informative and prompt with all of our questions. Would recommend to anyone looking to give her a shot to help them too. Thank you again Greg"

"Great service by @Marsedes"

"We have been insured through Melanie Bakala - State Farm Insurance for over 25 years. We have always received excellent service and would recommend this agency and State Farm to friends and family alike. We have frequently been assisted by agent Kathy Peterson. She is a joy to work with. Always friendly, informative, and professional. She takes the time to fully explain our options and this has helped us fully understand each policy option and the consequences and benefits of each. We appreciate Kathy's assistance and trust she has our best interests at heart."

"5 STAR EXPERIENCE THANKS"

"Hello, I have had a wonderful experience with state farm in Shelton over the last year. I insure both my work van and company with them. I recommend them . The staff is outstanding to work with."

"Lola was fantastic to work with. The attention to detail, personal service and efficient manner in which she assists you is a breath of fresh air."

"Makenzi did a great job answering my questions and making changes to my policy. Thank you!"