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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Richa Sharma

September 8, 2023

5  out of  5 rating by Richa Sharma
"I have been working with Anna for 3yrs. She has always been reliable and professional. Strongly recommend."

Tricia Ladd

September 5, 2023

5  out of  5 rating by Tricia Ladd
"Dayra Derramona-Morales was extremely helpful! I couldn’t figure out how to remove a car from my policy online but Dayra got it taken care of in no time! Thank you!"

Morgan Holbrook

August 29, 2023

5  out of  5 rating by Morgan Holbrook
"They are always so friendly and helpful. They have saved us alot of money over the last 3 years."


August 25, 2023

5  out of  5 rating by Katie
"I started shopping insurance again after our current carrier’s prices increased drastically. Cassie was amazing at explaining the policy quotes with State Farm! She answered all of my questions and made sure we had the right coverage for our home and auto! We are excited to be new customers of State Farm!"

Jennifer Usrey-Scott (Sylvrleef)

August 22, 2023

5  out of  5 rating by Jennifer Usrey-Scott (Sylvrleef)
"Was having a bad day. Had one car get a hole in the oil pan, and while waiting for the tow truck had the driver window in my other car crack. Anna was wonderful and made things so much easier for me by taking care of everything. Thank you so much!"

Dan Fitzgerald

August 20, 2023

5  out of  5 rating by Dan Fitzgerald
"Anna did a great job in reviewing our policy with us and felt very comfortable with the changes. Awesome job!! Dan & Thuvan Fitzgerald"

Peter Smith

August 15, 2023

5  out of  5 rating by Peter Smith
"Twas a delightful experience transferring my insurance from Oregon to Washington with Amanda Horn and Cassie They were both competent pleasant and even playful, a characteristic I value."

Andrew Duplesis

August 4, 2023

5  out of  5 rating by Andrew Duplesis
"I was in a motorcycle accident at the end of May in 2023. Anna at Bakala State Farm became my advocate with the claims department and has helped me immensely through what was my very first auto accident, and probably the worst thing to happen to me in my life. Thank you so very much Anna for your diligence and kindness."

Steve Hankin

July 31, 2023

5  out of  5 rating by Steve Hankin
"Anna, Melanie, Cara ... you've been terrific linking us with the right people and helping us to navigate the complexities of HOA insurance. A cut above everyone else we have talked to so far. A very big thanks to you."

Waylon Johnson

July 21, 2023

5  out of  5 rating by Waylon Johnson
"I've had State Farm insurance for a long time and they have always helped me out in a very professional manner. Anna helped me today get the best deal I possibly could when adding my new truck on my policy, saved me so much money and stress!"

Jesse Lytle

July 19, 2023

1  out of  5 rating by Jesse Lytle
"These people fail to honor verbal agreements to pay, will run your credit despite an agreement to pay at a declared date. The customer service is extremely lacking as the agent took personal offense and argued and cut me off in conversation. Their equipment was faulty as well, nearly costing me an extra $200 a month on full coverage with their ridiculous drive safe and save program. If you can avoid doing business here I strongly recommend it. I will not be coming back, ever."

Harold Kropaczewski

July 11, 2023

5  out of  5 rating by Harold Kropaczewski
"Dinah was a great help and took care of my request quickly"

Denise Oster

July 10, 2023

5  out of  5 rating by Denise Oster
"I am highly impressed with Anna. She helped me learn that I didn't have enough coverage and it was an easy process to get the correct policy using email and texting! I remember the old times when I'd have to take time off work and visit the office to conduct changes. This was simple and fast. I can rest easy knowing my items are covered in case of a loss. Thanks again to Anna and the whole group of Melanie's team!"

David Baker

July 10, 2023

5  out of  5 rating by David Baker
"I recently had an issue and was so glad Anna was once again able to help me with everything. Friendly, supportive, helpful and thorough. Thank you you Anna! Anna was fantastic! When my car was damaged, Anna walked me through the entire process. She was knowledgeable, friendly and helpful. During the entire claims process and frustrating additional issues, Anna helped to resolve these problems and was positive and supportive. I hoped I’d never need to file a claim but it happens. I could have gotten a robot and automated system but instead got the help I really needed from a sympathetic person who made the effort- and extra effort- to make sure I knew what was happening and what would happen next. She took the sting out of a potential nightmare and made me feel like I mattered and so did my car. Thank you Anna!"

Carrie Thompson-Blackwell

July 1, 2023

5  out of  5 rating by Carrie Thompson-Blackwell
"Cassie is very knowledgeable and easy to work with. She explained everything in a way that made it easy to understand (unlike other companies that buried me in jargon). I am confident that the coverage I have is the correct coverage for my family."

Dean Jewett

June 23, 2023

5  out of  5 rating by Dean Jewett
"Anna is a "ROCK STAR" I was able to walk in get the forms filled out, send a few pictures. Blam I had a classic car policy!!! Thank you!"

Stacy Thurman

June 22, 2023

5  out of  5 rating by Stacy Thurman
"Dinah was great took time to explain all the changes"

Robert Campbell

June 21, 2023

5  out of  5 rating by Robert Campbell
"I was out of the country and received notification from State Farm that needed an urgent reply. Anna assured me that I could attend to it when I returned home. THANKS Anna F.!"

Wes westastic

June 15, 2023

5  out of  5 rating by Wes westastic
"I've had State Farm for several years now and I l recently had to add some insurance on some vehicles. The service I had was amazing. Ananda and Cassie went above and beyond to make sure I had the right insurance for what I needed. They helped me understand what I was getting and they helped Me understand the process they made it easy and painless. They were so friendly, polite and knowledgeable. I would recommend this office for any insurance needs. You have they go above and beyond."

William Adams

June 14, 2023

5  out of  5 rating by William Adams
"Anna is one of those 'one in a million' customer service representatives who can clearly explain all the details while at the same time making it a pleasant experience for the customer. A true professional. A+++ I recommend that she get a promotion and a healthy raise."

David Nicol

June 14, 2023

5  out of  5 rating by David Nicol
"Anna was super helpful! I really appreciate working with an insurance agent that can get creative and help me save money. I also like the responsiveness and organization on display. I started out with one vehicle and a general liability policy, I think I've added six more vehicles."

Gustav Sculptor

June 9, 2023

5  out of  5 rating by Gustav Sculptor
"Straight to the point helpful. Easy."

Marina Fuda

June 9, 2023

5  out of  5 rating by Marina Fuda
"I spoke with Dinah this afternoon about multiple things (update of insurance and claims questions) and she was able to take care of my requests as well as was able to give me guidance on how to handle my situation in the best possible way, which put my mind on ease. On top of it everything was handled in one phone call. Dinah was fantastic! I'm grateful for her help! 😃"


June 7, 2023

5  out of  5 rating by Shauna
"Had such a great experience! They expedited with such ease and their expertise made is such an easy experience to get everything taken care of in just one call. Thank you for a great customer service experience!"

Laurie Bremer

May 18, 2023

5  out of  5 rating by Laurie Bremer
"Cassie at State Farm Shelton was awesome to work with on finding the best policy for my small art gallery and painting party venue. She was transparent and searched for answers to my questions that she wasn't totally sure of regarding value of my paintings. I appreciated her professionalism, and relaxed demeanor. Cassie is your go-to person!"