
State Farm® Insurance Agent Melanie Bakala
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tammy Bacigalupo
June 11, 2025
"Very professional, easy to ask questions and gives straight forward answers. Stayed after hours to help me with my needs. I look forward to continuing doing business here. Thank you for all the help and support."
Allan Mehau
June 10, 2025
"Worked with Joshua Olson and he was outstanding"
Robert cornwell
June 10, 2025
"Lola was great and super nice. Thank you for your time."
Martha Luxeus
June 10, 2025
"Cara Angell makes State Farm the best Agency in Olympia to deal with. Her way to present the product she is selling will encourage every customer to buy it. Cara is an excellent customer service representative. She treated customers with respect and she is very courteous."
Jenn Johnson
June 9, 2025
"Kat Peterson was super fast and helpful! I have been with State Farm for years and appreciate their thoughtful, hassle free customer service! Thanks so much Kat!"
Fia Thompson
June 9, 2025
"Thank you Kat & team for the wonderful service from start to finish was smooth we appreciate it! Keep up the good work 👍🏼👍🏼"
Shawn Wilkinson
June 9, 2025
"Mercedes Emerson was a great help thank you very much"
Craig Watson
June 5, 2025
"I had some CC fraud and a cancelled card and I forgot my automatic payment, so it bounced. Kat took care of business and also made sure my upcoming car rental was covered. Super friendly and efficient. Thanks Kat!"
Merlyn Sterling
June 4, 2025
"Great working with Lola, from State Farm! She is accurate, thorough and did a great job of keeping me in the loop with a complicated change request. I always ask for her by name!"
Kristi Hugs
June 4, 2025
"Joseph was so friendly, knowledgeable and helpful! Answered all of my questions. My renters insurance was completed in just minutes!"
Eric Benson
June 4, 2025
"Paul was a very helpful and friendly agent. He assisted me in adding a vehicle to my coverage, and was thoughtful and caring when he learned the vehicle was my father’s, who recently passed. He contacted my father’s agent in Minnesota and informed me he would continue some extra research to make sure I got the best deal. He was comfortable asking a fellow colleague for some additional information, and Lola responded professionally. The collegiality they shared was obvious, and if I could, I’d give Lola 5 stars as well. Great visit that answered my questions and met my needs."
Larry Smith
June 2, 2025
"I worked with Mersades on new policies. She was very professional and made several efforts to keep the lines of communication open. She did everything she could to help our family and had our best interests as a priority."
Linda Goudreau
June 2, 2025
"Friendly, easy to work with, seems to know her insurance. Highly recommend"
Ron Goudreau
June 2, 2025
"Mersades emerson"
Vanessa Braud
May 31, 2025
"Messed up and left State Farm a few months and decided to come back! Called Kathy and she was very helpful and got me signed up for car and home insurance! Im all set! Thanks Kathy!"
M and K Gordon
May 28, 2025
"Joseph was fantastic. He gave us several options and was quick to get back to us, great with explanations, and friendly. We are very pleased."
"Thank you for sharing! We are so glad you are pleased"
Jeff & Tammy Ramsey
May 28, 2025
"Lola was so great to work with. She understood what my insurance needs were, listened attentively, and didn't pressure or apply any disingenuous sales tactics. She was quick to provide the quote and very communicative. Thanks Lola!"
"That’s how we roll! Our goal is to help and educate. "
Ingrid Schultze
May 27, 2025
"Kathy Bader at this agent did a thorough and friendly job reviewing my insurance options. Pleasant and professional."
"Thank you Ingrid! "
Aaron Babaie
May 26, 2025
"Mersades was great! Easy to work with and explained all the details on the home policy. As a Program Manager communication is a central element in my role. She really helped me understand the nuances of each add-on especially the typically selected items. I cut my home policy almost in half! Look forward to future discussions on other policies.?"
"Aaron-it is so good to hear! Mersades is a gem. "
Debra Chesterman
May 23, 2025
"Always great customer service!"
"Thank you Debra!"
yong yoon
May 21, 2025
"Lola was so helpful with the issue I had with the State Farm website. She was professional and very polite. Thank you again for your help."
"Thank you Yong. We are always here to help"
Jacinda Kelley
May 21, 2025
"Very through and helpful. Paul Diehl is worth the time to get your insurance needs taken care of"
"So happy we were able to take care of you!"
Sonia Guerrero
May 21, 2025
"Mercedes she is very friendly and helpful, sweet, she is amazing"
"Sonia-we agree! "
Janeen Hook
May 20, 2025
"Kathy has been very great--efficient, patient, helpful. Highly recommend her."
"Thank you Janeen! Kathy does such a great job helping our customers. "
Dennis Stewart
May 20, 2025
"Kat has been absolutely great! Very friendly and knowledgeable. Very prompt service. Glad I made the switch!"
"Thank you Dennis. Kat is great and I’m glad we are able to serve you"